Subject: New Client Enquiry — Solar Psychotherapy

Hi,

My name is [Full Name], and I'm reaching out to enquire about beginning therapy with Solar Psychotherapy.

What's bringing you to therapy at the moment?
[What's been going on, how long it's been present, and what's prompted you to reach out now. Note: this does not have to capture the whole scope of what is happening for you right now, and can be expanded on within the initial consultation call.]

Have you sought or been involved in mental health support before?
[If you've seen a counsellor, psychologist, or other mental health professional in the past, it's helpful to know a little about what that experience was like.]

Are you currently under 16 years of age?
[Yes / No]
(If yes, a parent or guardian will need to be involved in the consent process.)

Would you like a free, no-obligation 15-minute phone consultation before booking your first session?
This is a chance to ask any questions and get a feel for whether this is the right fit for you.

[Yes / No]

If yes, what day/time would suit you best for this call?
[A couple of options is helpful]

What are your preferred session times going forward?
[Days/times that generally suit you. Note: Solar is a telehealth service.]

Best contact number:
[Your phone number, and any notes on the best times to reach you]

Next of kin contact (name and number):
[An emergency contact — name, relationship, and phone number]
This number will only ever be used in the event of an emergency, and won't be contacted for any other reason without explicit consent from you.

Is there anything else you'd like us to know before you connect?
[Any additional context, questions about the practice, or logistical considerations.]

Looking forward to hearing from you.

Warm regards,
[Client Name]
[Email Address]

Subject: Enquiry on Behalf of Another Person — Solar Psychotherapy

Hi,

My name is [Your Full Name], and I'm reaching out on behalf of [Name of Person Needing Support], regarding the possibility of them beginning therapy with Solar Psychotherapy.

What is your relationship to this person?
[e.g. parent, partner, sibling, friend, carer]

Does [Name] know about this enquiry, and are they happy to be contacted?
[Yes / No / Not yet — please clarify]

What's prompting this enquiry?
[What's been going on, how long it's been present, and what's prompted reaching out now. This is just a starting point and will be explored further with [Name] if they go ahead. Note: this does not have to capture the whole scope of what is happening for your person right now, and can be expanded on within the initial consultation call.]

Has [Name] sought or been involved in mental health support before, to your knowledge?
[If they've seen a counsellor, psychologist, or other mental health professional in the past, any context you have is helpful.]

Is [Name] currently under 16 years of age?
[Yes / No]
(If yes, parent/guardian consent will be required as part of the intake process.)

Would [Name], or you on their behalf, like to arrange a free, no-obligation 15-minute phone consultation before booking a first session?
This is a chance to ask questions and get a sense of fit.

[Yes / No]

Who should this call be with — [Name] directly, or you as the enquirer?
[Please specify]

If yes, what day/time would suit best for this call?
[A couple of options is helpful]

What are [Name]'s preferred session times going forward?
[Days/times that would generally suit — your best estimate is fine if not yet confirmed with them. Note: Solar is a telehealth service.]

Your contact number (the person enquiring):
[Phone number, and best times to reach you]

Contact number for [Name] (if appropriate to share at this stage):
[Phone number]

Next of kin contact for [Name] (if different from above):
[Name, relationship, and phone number]
This number will only ever be used in the event of an emergency, and won't be contacted for any other reason without explicit consent from the client.

Is there anything else you'd like us to know before connecting?
[Any additional context — e.g. urgency, sensitivities around how to approach contact, or logistical considerations.]

Looking forward to hearing from you.

Warm regards,
[Your Name]
[Email Address]