Laptop Not Working

What do I do if the computer won't turn on?

  1. Plug in the charger and check thoroughly for lose connections
  2. Hold the power button for at least 30 seconds, then release. If the computer fails to boot, try this up to three times.
  3. If not successful, please visit Room 479 or email SLHSFCPSOn@fcps.edu for assistance.

What do I do if my computer is frozen?/How do I hard shutdown my computer?

  • If your computer is frozen, hard shutdown the computer by holding down the power button for more than 13 seconds. The power light must turn fully off, then turn the computer back on. (We caution that you only hard shutdown your computer when completely necessary)

What do I do if the computer is taking too long to login or shutdown?

  • If the computer spins at the welcome screen or the shutdown screen for more than 4 minutes, hard shutdown the computer by holding down the power button for more than 13 seconds then turn the computer back on. This should fix the problem. Try to login again.

What do I do if I login and my screen is black and doesn’t show any icons?

  • Hard shutdown your computer by holding the power button down for more than 13 seconds.
  • Turn computer back on
  • Go to login screen but do not login
  • Click restart in the bottom right corner to restart your computer one more time.
  • Once the computer restarts again try to login. This should solve the problem.

What do I do if I see this “Domain Isn’t Available” message?

  • Click ok and then go over to the WIFI symbol on the bottom right of the login screen. Turn off the wifi, wait 10 seconds, and then turn on the wifi. Wait until it says “Connected” under Fairfax. Then try to login again.

What do I do if the touchpad is not working?

  1. Make sure there is no orange light on the F2 Key. If the light is on, press the function key and the F2 Key to enable your touchpad.
  2. Test the touchpad.
  3. If the touchpad still does not work, restart the computer and test the touchpad again.
  4. If not successful, please visit for Room 479 or email SLHSFCPSOn@fcps.edu assistance.

What do I do if my keyboard stops working?

  1. If keys are stuck, press them down hard a couple of times.
  2. If keys are still stuck or missing, visit Room 479 or email SLHSFCPSOn@fcps.edu for assistance.

What do I do if my screen stops working?

  1. Open and close the laptop all the way three times.
  2. If not successful, please visit Room 479 or email SLHSFCPSOn@fcps.edu for assistance.