Thank you for using SkillMates This document explains how to get help, resolve common issues, and how to contact us. It is for App Store review and user reference.

I. Contact Information

Technical Support Email: nguyenkhaclong1@outlook.com

Help Center Website: https://sites.google.com/view/skillmates-technical-suppor/SkillMates-Technical-Support

User Agreement:https://sites.google.com/view/skillmatesuseragreement/user-agreement

Privacy Policy: https://sites.google.com/view/skillmatesprivacypolicy/SkillMates-Privacy-Policy

We will reply within 1-3 business days after receiving your email. Delays may occur during holidays.

II. Application Introductiona

SkillMates is a social learning application for skills sharing and exchange. Core features include:

- Discover: Browse and search for skill partners, mentors, courses, and new members;

- Exchange: Set your "I can teach/I want to learn" preferences to intelligently match complementary users and initiate skill exchange requests;

- Messages: Communicate with matched users via text, images, video, and voice messages;

- Profile: Manage your profile, teaching skills, learning goals, portfolio, qualifications, and account settings.

Additionally, this application supports Apple in-app purchases for a Plus/Pro subscription and Coins virtual currency, which can be used to unlock more referral slots, daily exchange request attempts, and refresh the exchange page matching batches.

III. Frequently Asked Questions (FAQ)

1. How to register/log in?

On the launch page, select "Sign Up" and create an account using your email and password, or select "Sign in with Apple" for one-click login; if you do not wish to log in immediately, you can select "Browse as a guest," but features such as exchange, messaging, and profile editing require login.

2. How to start a skills exchange?

Go to the "My" page, and add the skills you can teach and want to learn in "Teaching Skills" and "Learning Goals." Then go to the "Exchange" page to set your matching preferences, browse recommended matching users, and initiate an exchange request. Once the other party accepts, you can start communicating in "Messages."

3. What is the difference between Plus and Coins? How to purchase them?

Plus/Pro is a subscription service that automatically renews on a recurring basis, offering benefits such as a higher discovery referral limit and more daily exchange requests. Pro members can also publish paid teaching information. Coins are a one-time consumable virtual currency, mainly used to refresh matching batches on the exchange page. Both are purchased through Apple's in-app purchase system. Please check the specific prices and benefits on the "Plus" or "Coins" page.

4. How to manage or cancel a subscription, or request a refund?

Go to "iPhone Settings > Your Apple ID > Subscriptions" to view, manage, or cancel your subscription. Refund requests should be submitted through Apple's official "Report an Issue" channel. SkillMates does not directly process refunds for purchases.

5. How to report a user or content that violates the rules?

Open the user's profile page or chat window, click the menu in the upper right corner, select "Report User," choose the report type (harassment/fraud/impersonation/inappropriate content/other), and submit a description. We will review and process your report as soon as possible.

6. How to block a user?

Select "Block User" in the upper right corner menu of the user's profile page or chat window. Blocked users can be viewed and unblocked in "Settings > Blocked Users."

7. How to edit your profile, skills, or portfolio?

Go to the "My" page and click the corresponding module (Personal Profile, Teaching Skills, Learning Objectives, Portfolio, Certifications) to edit and update.

8. How to delete an account?

Go to "Settings > Delete Account," carefully read the explanation of the impact of account deletion, and enter confirmation text as prompted to complete secondary confirmation. After account deletion, related data will be deleted or anonymized in accordance with the Privacy Policy. This operation is irreversible.

9. What system permissions does the application require? Why?

- Album Permission: Used to select an avatar, skill cover, or qualification certificate image;

- Camera Permission: Used to take photos of an avatar, skill cover, or qualification certificate;

- Microphone Permission: Used to record and send voice messages in chat.

These permissions are only requested when you actively use the relevant functions. You can view or revoke authorization at any time in system settings.

IV. Troubleshooting Suggestions

If the application crashes, loads abnormally, fails to log in, or experiences message sending/receiving errors, please try the following:

(1) Ensure your device is connected to a stable network;

(2) Check and update to the latest version in the App Store;

(3) Restart the application or restart your device;

(4) Ensure your iOS system version is at least 17.6;

(5) If the problem persists, please contact us via technical support email and provide the following information: device model, iOS version, application version number, time the problem occurred, and screenshots of the steps taken, so that we can locate the problem more quickly. V. Account and Content Security

We provide a reporting and blocking mechanism to maintain community security. For accounts that seriously or repeatedly violate the User Agreement, we reserve the right to take measures such as content removal, function restriction, account suspension, or termination. If your account is wrongly restricted, you can appeal through the technical support email address, providing your account information and relevant explanations. We will verify and process your appeal promptly.

VI. Applicable Terms

Please comply with the User Agreement and Privacy Policy when using this application. This technical support document does not replace or modify the content of the aforementioned documents. In case of any conflict, the User Agreement and Privacy Policy shall prevail.