SALES & PURCHASE ORDERS

Payment Processing

Shoppe Online works with Stripe for payment processing on the platform.  Please watch the tutorial video here to learn how to connect your Stripe account to Shoppe Online.

STRIPE

The Shoppe Online platform currently uses Stripe as a built-in gateway for processing payments.  You may charge for orders directly on Shoppe Online or through the Stripe website.  Orders and credit card information will be transferred directly to your Stripe account.  While logged in to the Stripe website, you may process refunds, dictate what will appear on the buyer's statement, and securely save the buyer's card information for the ability to charge for re-orders, partial fulfillments etc.

CREDIT CARD SECURITYBuyers are asked to connect a credit card to their account when they create their profile.  This will be the credit card that is used during purchases.  No one can view this credit card information, only the last four digits will appear on the PO, making the credit card information 100% PCI compliant.  Buyers do have the option to not list a credit card and instead ask for a different payment method from you.  If using a different payment method, please refer to your specific account for security.

FEESShoppe Online does not take any portion or commission from sales.  The only fee is the credit card processing fee (Stripe is 2.9% + .30 cents per transaction and if using a different payment gateway, please refer to your account for fees specific to that gateway).

STRIPE CHARGES & PAYOUTSBrands may set what the buyer will see on their statement through their account on the Stripe website.It can take 7-10 business days for a payment to appear in your bank account from the time the card is charged.

REFUNDSYou may process refunds directly through the Stripe website.  

SHIPPINGIf you are using Stripe or one of our supported gateways, you will have the ability to add shipping costs before charging the buyer's card.  

GATEWAYS You may also connect one of 40+ additional gateways for an additional fee.  For most brands, exporting your orders as CSV and fulfilling through Stripe (included) should do the job. For an additional fee, brands will be able to feed orders from Shoppe Online directly into their order management systems.  However if you feel it’s more efficient to stream orders to your order management system and charge through a Gateway of your choice, that option is now available.

Click HERE to view details and pricing, and to submit. The additional price will be added to your Shoppe Online invoice. We’ll open a ticket for you in our support system to get you set up.

DISCONNECTING STRIPE You may always disconnect your Stripe account from Shoppe Online by logging in to Stripe.com.  Then click on Business Settings, Team & Security, Authorized Applications.  There you will see Ribbon and may choose to disconnect.

Purchase Orders

Brands will receive an email notification each time a Confirmed PO has been submitted to them.  There are a few different types of Purchase Orders.  All Purchase Orders will appear in your account dashboard under ORDERS.  There are tabs across the top that allow you to sort by type.  The different types are below:

DRAFTS
Once a buyer moves items from their cart into a PO, it creates a draft PO.  At this time, the PO can still be edited by the buyer.  Brands will see draft POs under the DRAFT tab under Orders.  Brands will have the opportunity to view the Store information on Draft POs and reach out to those buyers with additional information etc.

IN PROGRESS
You may click on "Change to In Progress" to move a PO to the In Progress status for both yourself and the buyer.  The buyer will receive an email notification letting them know that you have viewed their PO and that it is in progress now.  We suggest marking a PO as In Progress if you will not be charging/shipping the order for some time.

CONFIRMED
After a buyer hits "SUBMIT" on their PO, it is no longer a draft and can no longer be edited.  A Confirmed PO is ready for you to charge.

FULFILLED & PARTIALLY FULFILLED
POs will become marked as Fulfilled once the full payment has been processed on Shoppe Online.  If you settle payments outside of Shoppe Online, then you may manually click on "Mark as Fulfilled" to mark it as Fulfilled.

Vendors may also partially charge a PO.  In this case the status will change to "Partially Fulfilled".  The remainder balance can be charged at a later time.  

CANCELED
At any time, you or the buyer may cancel an order.  Both parties will be notified via email that the order has been canceled.

FEEDING YOUR ORDERS FROM SHOPPE ONLINE INTO YOUR OMS

For an additional fee, brands will be able to feed orders from Shoppe Online directly into their order management systems. For most brands, exporting your orders as CSV and fulfilling through Stripe (included) should do the job.  However if you feel it’s more efficient to stream orders to your order management system and charge through a Gateway of your choice, that option is now available.

Click HERE to view details and pricing, and to submit. The additional price will be added to your Shoppe Online invoice. We’ll open a ticket for you in our support system to get you set up.

BUYER COMMUNICATION

Please review the tutorial video below.

VIEWING A BUYER PROFILE

You will receive links to buyer profiles (profiles contain their email address) when:

• A buyer creates a draft purchase order.

• A buyer confirms a purchase order.

• A buyer visits your page and requests to connect with you.  This will appear as an "Interested Buyer" in your analytics.

• A buyer favorites one of your items or favorites your brand.

• When you scan a buyer's badge at the physical show

EMAIL INQUIRIES & APPOINTMENTS

In addition to the ways listed above where you may receive access to a buyer's profile, buyers may also choose to reach out directly via email.  Each brand will have an email icon as well as an appointment request icon on their profile page.

The Email Button
Buyers who click on the email button will be taken to an inquiry form where they will enter their contact details and a brief message.  This will send your account email (same as your username) an email with their message and contact details.

The Appointment Request Button
Buyers who click on the appointment request button will be taken to an inquiry form where they will enter their contact details and select a date and time from a calendar.  This will send your account email (same as your username) an email with their contact details and requested meeting time.

VIDEO CHAT & COMMUNICATION

You may meet and conference by video on Shoppe Online!  Brands may receive video chat requests from buyers and may also host their own video conferences, studio tours, collection reviews, and in-depth one-on-ones with single buyers or groups!

Pre-Scheduled Brand Conferences
Instead of waiting for requests from buyers, you may work in advance of the show to schedule meetings by emailing your buyer list and letting them know your availability or announcing special video presentations.  For example: "JOIN US FOR A COLLECTION REVIEW AT 3PM ON MONDAY".  Five minutes prior to your scheduled meeting or presentation, you will click on the chat icon on your profile page to initiate a video chat.  Copy and paste the link that appears in the pop up window and email it to your meeting guests or share it on your website/social media.  

Buyer Requested Video Chats
Buyers may click on the Video Chat icon to request a specific time to video chat.  You will receive an email notification when this happens.  You may then contact the buyer directly to confirm a meeting time.  When it is time for the meeting, you will click on your own video chat icon on your profile to receive a special link.  Share this link with all participants in order to video chat.  Links expire within a few hours, so please only click the icon to receive your link at the time of the meeting.  

Text Chat
You use the same video chat rooms with the video turned off to engage in text based live chatting.  Buyers will request text chatting sessions the same way as video sessions and brands may initiate text chatting sessions in the same way, by clicking on the chat icon on their profile five minutes prior to any pre-scheduled text meeting.

We strongly encourage everyone to watch the tutorial video above to familiarize themself with the video and chat feature.

ANALYTICS & NOTIFICATIONS

Please review the tutorial video below.

Both brands and buyers will have a unique QR code that will be scannable within the Shoppe Online website. THIS IS A CLOSED SYSTEM, so scanning the QR code from a standard mobile camera will not work.   

Buyers who scan brand QR codes will instantly be taken to that brand's collection page.  Scanned brands will be saved in the buyer's analytics for them to review later as well.  Brands will receive numeric metrics in their analytics regarding buyers who scanned them during the live show, but will not recieve any other infromation until a buyer takes an action to share their details. 

Brands who scan buyer QR codes will instantly be taken to a new Draft Purchase Order where the brand may begin to draft an order on the buyers behald, all in real time.  Draft PO's may then be submitted or saved to be updated and submitted later. All scanned buyer codes will appear in the brands analytics page with buyer contact information.