Privacy Policy for Anansi CRM

Effective Date: 6/7/2026
App Name: Anansi CRM
Owner/Company: Rebelance876
Contact Email: rebelance876@gmail.com

1. Introduction

Anansi CRM helps businesses manage leads, contacts, accounts, tasks, follow-ups, communications, and customer relationships. This Privacy Policy explains how we collect, use, store, and protect information when you use Anansi CRM.

By using Anansi CRM, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following information:

Account Information

When you create or use an Anansi CRM account, we may collect:

• Name

• Email address

• Phone number

• Job title or role

• Business or organization name

• Login and authentication information

• Staff role and account status

CRM Data

Users may add, import, or sync business data into Anansi CRM, including:

• Leads

• Contacts

• Accounts

• Phone numbers

• Email addresses

• Physical addresses

• Notes

• Tasks

• Lead sources

• Appointment booking information

• Communication history

Google Sheets Data

If you connect a Google Sheet for lead syncing, Anansi CRM may read lead data from the connected spreadsheet, such as names, phone numbers, email addresses, lead statuses, form responses, campaign details, and notes.

Email Integration Data

If you connect Gmail, Outlook, or another email provider, Anansi CRM may access email data depending on the permissions you approve. This may include:

• Sending emails from your connected account

• Reading recent inbox messages if inbox sync is enabled

• Email addresses of senders and recipients

• Subject lines

• Email message content

• Timestamps

• Email thread/message identifiers

• Attachments metadata where supported

Anansi CRM uses this data only to provide CRM features such as sending emails, syncing messages, linking emails to leads/contacts/accounts, creating follow-up tasks, and showing communication history.

Communication Provider Data

If you connect SMS, WhatsApp, JustCall, or other communication providers, Anansi CRM may store communication metadata and related CRM records, including message direction, status, phone numbers, timestamps, and linked contacts or leads.

Technical Information

We may automatically collect limited technical information, including:

• Browser type

• Device type

• IP address

• Login timestamps

• Error logs

• Usage events needed to maintain and improve the app

3. How We Use Information

We use collected information to:

• Provide CRM functionality

• Manage leads, contacts, accounts, and tasks

• Sync leads from approved sources

• Send and log emails

• Sync email messages when enabled

• Link communications to CRM records

• Manage staff access and permissions

• Provide integrations requested by the user

• Improve app reliability and performance

• Detect, prevent, and troubleshoot errors or unauthorized access

• Comply with legal and security obligations

4. Google User Data

If you connect a Google account, Anansi CRM will only use Google user data to provide features you request, such as Gmail sending, inbox syncing, or Google Sheets lead syncing.

Anansi CRM does not sell Google user data.
Anansi CRM does not use Google user data for advertising.
Anansi CRM does not allow humans to read Google user data except when necessary for security, support, legal compliance, or with your explicit permission.
Anansi CRM does not transfer Google user data to third parties except as necessary to provide the app’s features, comply with the law, or protect the app and its users.

Anansi CRM’s use and transfer of information received from Google APIs will comply with the Google API Services User Data Policy, including the Limited Use requirements.

5. How We Share Information

We do not sell user data.

We may share information only in the following situations:

• With service providers that help operate Anansi CRM, such as hosting, database, authentication, email, SMS, or cloud service providers

• With connected third-party integrations that you choose to enable

• With authorized users inside your organization based on their role and permissions

• When required by law, regulation, legal process, or government request

• To protect the rights, security, and integrity of Anansi CRM, our users, or others

• During a business transfer such as merger, acquisition, or sale of assets, if applicable

6. Data Storage and Security

Anansi CRM uses cloud-based services to store and process data. We apply reasonable technical and organizational safeguards to protect information, including:

• Authentication controls

• Role-based access permissions

• Backend-only storage for sensitive provider credentials

• Restricted access to provider tokens and credentials

• Firestore security rules and backend validation

• Secure communication over HTTPS

No method of transmission or storage is 100% secure. However, we take reasonable steps to protect your information from unauthorized access, misuse, loss, or disclosure.

7. Provider Credentials and Tokens

When you connect integrations such as Gmail, Outlook, SMTP, JustCall, or other providers, Anansi CRM may store access tokens, refresh tokens, API keys, or connection credentials.

These credentials are stored in backend-only areas that are not readable by normal app users. They are used only to provide the connected integration features you enable.

You may disconnect integrations from the app settings where supported.

8. Data Retention

We retain information for as long as needed to provide Anansi CRM services, support business records, comply with legal obligations, resolve disputes, and enforce agreements.

You may request deletion of your account or organization data by contacting us at:

[Insert Support Email]

Some information may be retained for legal, security, backup, or audit purposes.

9. Your Choices and Controls

Depending on your role and permissions, you may be able to:

• Edit your profile information

• Manage staff access

• Connect or disconnect integrations

• Import or sync leads

• Delete, archive, or merge CRM records

• Request account or data deletion

• Disable connected email or communication providers

You may also revoke Google account access at any time from your Google Account permissions page.

10. Staff and Organization Data

Anansi CRM is designed for business teams. Organization owners and administrators may manage staff users, roles, permissions, and access to CRM data.

If your account was created by an organization owner or administrator, your access may be controlled by that organization.

11. Children’s Privacy

Anansi CRM is intended for business use and is not directed to children under 13 years old. We do not knowingly collect personal information from children.

12. International Users

Anansi CRM may process and store information using cloud providers located outside your country. By using the app, you understand that your information may be processed in countries with different data protection laws.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the effective date above. Continued use of Anansi CRM after changes means you accept the updated policy.

14. Contact Us

If you have questions about this Privacy Policy, your data, or your privacy rights, contact us at:

Rebelance876
Email: rebelance876@gmail.com