Effective Date: 6/7/2026
App Name: Anansi CRM
Owner/Company: Rebelance876
Contact Email: rebelance876@gmail.com
1. Introduction
Anansi CRM helps businesses manage leads, contacts, accounts, tasks, follow-ups, communications, and customer relationships. This Privacy Policy explains how we collect, use, store, and protect information when you use Anansi CRM.
By using Anansi CRM, you agree to the practices described in this Privacy Policy.
We may collect the following information:
When you create or use an Anansi CRM account, we may collect:
Name
Email address
Phone number
Job title or role
Business or organization name
Login and authentication information
Staff role and account status
Users may add, import, or sync business data into Anansi CRM, including:
Leads
Contacts
Accounts
Phone numbers
Email addresses
Physical addresses
Notes
Tasks
Lead sources
Appointment booking information
Communication history
If you connect a Google Sheet for lead syncing, Anansi CRM may read lead data from the connected spreadsheet, such as names, phone numbers, email addresses, lead statuses, form responses, campaign details, and notes.
If you connect Gmail, Outlook, or another email provider, Anansi CRM may access email data depending on the permissions you approve. This may include:
Sending emails from your connected account
Reading recent inbox messages if inbox sync is enabled
Email addresses of senders and recipients
Subject lines
Email message content
Timestamps
Email thread/message identifiers
Attachments metadata where supported
Anansi CRM uses this data only to provide CRM features such as sending emails, syncing messages, linking emails to leads/contacts/accounts, creating follow-up tasks, and showing communication history.
If you connect SMS, WhatsApp, JustCall, or other communication providers, Anansi CRM may store communication metadata and related CRM records, including message direction, status, phone numbers, timestamps, and linked contacts or leads.
We may automatically collect limited technical information, including:
Browser type
Device type
IP address
Login timestamps
Error logs
Usage events needed to maintain and improve the app
We use collected information to:
Provide CRM functionality
Manage leads, contacts, accounts, and tasks
Sync leads from approved sources
Send and log emails
Sync email messages when enabled
Link communications to CRM records
Manage staff access and permissions
Provide integrations requested by the user
Improve app reliability and performance
Detect, prevent, and troubleshoot errors or unauthorized access
Comply with legal and security obligations
If you connect a Google account, Anansi CRM will only use Google user data to provide features you request, such as Gmail sending, inbox syncing, or Google Sheets lead syncing.
Anansi CRM does not sell Google user data.
Anansi CRM does not use Google user data for advertising.
Anansi CRM does not allow humans to read Google user data except when necessary for security, support, legal compliance, or with your explicit permission.
Anansi CRM does not transfer Google user data to third parties except as necessary to provide the app’s features, comply with the law, or protect the app and its users.
Anansi CRM’s use and transfer of information received from Google APIs will comply with the Google API Services User Data Policy, including the Limited Use requirements.
We do not sell user data.
We may share information only in the following situations:
With service providers that help operate Anansi CRM, such as hosting, database, authentication, email, SMS, or cloud service providers
With connected third-party integrations that you choose to enable
With authorized users inside your organization based on their role and permissions
When required by law, regulation, legal process, or government request
To protect the rights, security, and integrity of Anansi CRM, our users, or others
During a business transfer such as merger, acquisition, or sale of assets, if applicable
Anansi CRM uses cloud-based services to store and process data. We apply reasonable technical and organizational safeguards to protect information, including:
Authentication controls
Role-based access permissions
Backend-only storage for sensitive provider credentials
Restricted access to provider tokens and credentials
Firestore security rules and backend validation
Secure communication over HTTPS
No method of transmission or storage is 100% secure. However, we take reasonable steps to protect your information from unauthorized access, misuse, loss, or disclosure.
When you connect integrations such as Gmail, Outlook, SMTP, JustCall, or other providers, Anansi CRM may store access tokens, refresh tokens, API keys, or connection credentials.
These credentials are stored in backend-only areas that are not readable by normal app users. They are used only to provide the connected integration features you enable.
You may disconnect integrations from the app settings where supported.
We retain information for as long as needed to provide Anansi CRM services, support business records, comply with legal obligations, resolve disputes, and enforce agreements.
You may request deletion of your account or organization data by contacting us at:
[Insert Support Email]
Some information may be retained for legal, security, backup, or audit purposes.
Depending on your role and permissions, you may be able to:
Edit your profile information
Manage staff access
Connect or disconnect integrations
Import or sync leads
Delete, archive, or merge CRM records
Request account or data deletion
Disable connected email or communication providers
You may also revoke Google account access at any time from your Google Account permissions page.
Anansi CRM is designed for business teams. Organization owners and administrators may manage staff users, roles, permissions, and access to CRM data.
If your account was created by an organization owner or administrator, your access may be controlled by that organization.
Anansi CRM is intended for business use and is not directed to children under 13 years old. We do not knowingly collect personal information from children.
Anansi CRM may process and store information using cloud providers located outside your country. By using the app, you understand that your information may be processed in countries with different data protection laws.
We may update this Privacy Policy from time to time. When we make changes, we will update the effective date above. Continued use of Anansi CRM after changes means you accept the updated policy.
If you have questions about this Privacy Policy, your data, or your privacy rights, contact us at:
Rebelance876
Email: rebelance876@gmail.com