Return Policy

At Servaxo Equipment Pvt. Ltd., your satisfaction is our priority. We have designed a straightforward return policy to ensure a hassle-free experience for our customers in case a product does not meet your expectations or requirements.

Eligibility for Returns

Products can be returned under the following conditions:

1. Defective or Damaged Products: If the product is found to be damaged or defective upon delivery.

2. Incorrect Product Delivered: If the product delivered is different from what was ordered.

3. Incomplete Shipment: If the order is incomplete or missing any components.

4. Other Valid Reasons: For any other issues, returns will be assessed on a case-by-case basis.

Note: Products must be returned in their original condition, with all accessories, manuals, and original packaging intact.

Non-Returnable Products

Certain items are not eligible for returns, including:

• Consumables (e.g., reagents, test strips) once opened.

• Custom-made or personalized equipment.

• Products damaged due to improper handling by the customer.

Return Window

• Returns must be initiated within 7 days of product delivery.

• After 7 days, requests will be considered at our discretion.

How to Initiate a Return

1. Contact Us:

   • Email: servaxopvtltd@gmail.com

   • Phone: 9239312097 9231215423
     Provide your order details, invoice, and reason for the return.

2. Approval Process:

   • Our team will review your request and provide further instructions if the return is approved.

   • You may be required to share photos or videos of the product for verification purposes.

3. Return Shipping:

   • If the issue is due to our error (e.g., defective or incorrect product), we will arrange a free pick-up.

   • For other returns, shipping costs may be borne by the customer.

Refunds & Replacements

1. Refund Options:

   • Refunds will be processed within 7–10 business days after the returned product is inspected and approved.

   • Refunds will be credited to your original payment method or as store credit.

2. Replacements:

   • If eligible, a replacement will be shipped promptly after the return is processed.

   • Replacement timelines will be communicated at the time of approval.

Important Notes

• Ensure the product is securely packed to prevent damage during return shipping.

• Products that do not meet the return criteria or are received in damaged condition may not be eligible for a refund or replacement.

For any questions or assistance with your return, please contact our Customer Support Team. We’re here to help!