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According to the Strata Act 275 all the parcel owners have to pay the maintenance fees however there are several residents not paying their maintenance fees on time which impacts the cash flow. The new appointed property management is therefore working to recover these debts right now.
According to the Strata Act 275 all the parcel owners have to pay the maintenance fees however there are several residents not paying their maintenance fees on time which impacts the cash flow. The new appointed property management is therefore working to recover these debts right now.
Below you can see what the law says about debt recovery because we will follow these guidelines. Owners who commit to cooperate and pay in instalments we will support. As well those owners who keep paying their debt off in instalments as promised.
Below you can see what the law says about debt recovery because we will follow these guidelines. Owners who commit to cooperate and pay in instalments we will support. As well those owners who keep paying their debt off in instalments as promised.
Below we list the most common questions and answers regarding defaulters.
When you are a defaulter?
When you are a defaulter?
If you not pay your maintenance fees after 14 days of the moment the maintenance fees per that month are due to be paid then you are considered to be a defaulter. So this does not mean that if you receive an invoice for 3 months that you can make payment at the end of this 3 months.
What consequences can the defaulter face?
What consequences can the defaulter face?
As a defaulter, the Regulation allows the management to take certain steps against defaulters and this can include family members or anyone who rent the property out to.
>Prepare and display a list of defaulters together with their unit numbers and amount owed;
>Deactivate the access card(s) without prior notice and charge a maximum RM50 to reactivate the card;
>Require you to sign in to the building if your card is deactivated;
>Suspend your use of the common property, including any car park lots that have been assigned to you.
The Strata Management Act also states
The Strata Management Act also states
"any purchaser or parcel owner who, without reasonable excuse, fails to comply to pay maintenance fees commits an offence under subsection 34(3) of the Act and shall on conviction, be liable to a fine not exceeding five thousand ringgit or to imprisonment for a term not exceeding three years or to both, and in the case of a continuing offence, to a further fine not exceeding fifty ringgit for every day or part thereof during which the offence continues after conviction."
What action the management takes now to collect maintenance fees?
What action the management takes now to collect maintenance fees?
First we sent invoices and reminders to invite residents to pay. For those defaulters who pay we will unblock the access card.
Those defaulters who not pay or not care to contact us we unfortunately will have to proceed with legal actions as for example TRIBUNAL court.
Reasons for not paying?
Reasons for not paying?
Owners who bought a strata property such as Cassia Garden Residence are supposed to understand that monthly maintenance fees are charged and need to be paid in time (within 14 days) to keep CGR SAFE, CLEAN and ZERO DEFECT.
To collect maintenance fees the Management Office (MO) team at CGR send out invoices to inform residents to make payments.
For the majority of residents this works fine and these residents settle the charges on time.
How to know my outstanding:
For residents who not know how much their current outstanding is there are many ways to find this out:
1. You can call the Management Office (MO) 03-8686 2219 and ask what is your outstanding office hours only 9 am to 5 pm mo to fr and sa 9 am to 1pm;
2. You can send an email to cassiagrc@gmail.com and request for an outstanding statement;
3. Send a whatsapp message to the 24/7 support centre: 011-39154990 (no calls chat only);
4. Visit the Management Office behind the guard house;
UNIDENTIFIED PAYMENTS:
If you feel the amount on the payment statement not reflects the actual status because you made already payment then we advice you to visit the Management Office and bring your payment proof. We will be happy to update in the account system any payment you made of which you believe it is not yet in the system. Sometimes it happens that residents pay without making reference of the unit number. Because of this the accounts team is unable to allocate the payment to the specific unit. As mentioned a visit to the Management Office can clear this up very effectively.
What if you paid and it is not on your statement? (Unidentified payments)
What if you paid and it is not on your statement? (Unidentified payments)
If you feel the amount on the payment statement not reflects the actual status because you made already payment then we advice you to visit the Management Office and bring your payment proof. We will be happy to update in the account system any payment you made of which you believe it is not yet in the system. Sometimes it happens that residents pay without making reference of the unit number. Because of this the accounts team is unable to allocate the payment to the specific unit. As mentioned a visit to the Management Office can clear this up very effectively.
What if I am a defaulter can you waive my late payment interest?
Unfortunately this is not in the powers of a JMB or MC and need to be approved in an AGM or EGM. Hence LPI cannot be waived
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