Privacy

Effective Date: [15-June-2025] 

We care about protecting your personal information. This Privacy Policy (“Policy”) explains how Secondly and its subsidiaries and affiliated companies (“Secondly,” “we,” “our,” or “us”) collect, use, and share your personal information when you access or use the Secondly mobile application (the “App”) or any associated features, content, or pages owned or operated by us (collectively, the “Services”). 

This Policy does not apply to the privacy practices of any third parties that Secondly does not own or control. 

Please read this Policy and our Terms and Conditions carefully. By using Secondly or our Services, you agree to the collection and use of your personal information as described in this Policy. If you do not agree with any part of this Policy, you must stop using our Services immediately. 

We may update this Policy from time to time. If material changes are made, we will notify you by posting a notice in the App or through other appropriate communication methods. By continuing to use the Services after changes become effective, you agree to the revised Policy. 

1. Information We Collect 

Personal Information means any information that can identify you directly or indirectly. When you use our Services, we may collect the following: 

a. Account Information 

When you register for an account, we may collect your name, email address, phone number, password, and other information necessary to create and manage your account. 

b. Contact Data 

We do not store your contacts on our servers. The App may access your contact list only on your device to identify other registered users you can connect with through our Services. This information is processed locally and is not uploaded or stored by us. 

c. Call and Usage Data 

When you use our calling features, we may collect metadata such as call logs, call duration, timestamps, and usage patterns to provide and improve our Services. We do not record or store the content of your calls unless required by law. 

d. Device and Technical Data 

We may collect information such as your IP address, device ID, operating system, browser type, network information, and crash logs for troubleshooting, analytics, and security purposes. 

e. Customer Support 

If you contact us for help, we will collect any information you provide, such as your name, email address, and the content of your message. 

2. How We Use Your Information 

We use your information to: 

• Provide and operate the Secondly App and Services. 

• Enable calling features and sync your account across devices. 

• Send service-related communications (e.g., account updates, policy changes). 

• Improve performance, troubleshoot issues, and enhance user experience. 

• Prevent fraud, abuse, and illegal activities. 

• Comply with legal obligations. 

3. How We Share Your Information 

We do not sell or rent your personal information. We may share your data only in the following cases: 

• With Your Consent – When you explicitly agree to share your information. 

• Service Providers – We may use trusted third parties for payment processing, hosting, analytics, and security. 

• Legal Compliance – When required by law, court order, or government request. 

• Business Transfers – In case of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. 

4. Cookies & Tracking Technologies 

We may use cookies, device identifiers, and similar technologies to maintain your session, remember preferences, and analyze usage trends. You can manage or disable these in your device/browser settings, but some features may not work properly without them. 

5. Data Security 

We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. However, no system can be 100% secure, and you share information at your own risk. 

6. Data Transfers 

Your information may be stored or processed in countries outside your own, which may have different data protection laws. By using our Services, you consent to such transfers. 

7. Data Management After Deletion 

In the Secondly app, you can move your data to the trash if you wish to delete it. Any data placed in the trash while your account remains active will stay there for up to 30 days, depending on the feature. After this period, the data will no longer be accessible through the app and will be permanently deleted from our active servers within the next 30 days. 

We also maintain secure backups of our databases, which are retained for up to an additional 30 days. This means that any data moved to the trash is completely removed from all systems and logs within 90 days. 

If you choose to delete your account, all associated data will also be deleted. You can start this process at any time through the Account Deletion option in the app. 

8. Data Retention 

We retain your personal information only as long as necessary for the purposes described in this Policy or as required by law. You may delete your account through the App settings or by contacting us. 

9. Children’s Privacy 

Our Services are not intended for children under the age of 4. We do not knowingly collect information from minors. If we learn that we have collected such data, we will delete it promptly. 

10. Your Rights 

Depending on your location, you may have rights to access, update, or delete your personal information. You can exercise these rights by contacting us. 

11. Contact Us 

If you have questions about this Privacy Policy or our data practices, please contact us at: Link