Scenzy Support

Need help? Contact us:

Email: arringtonmobile@gmail.com

Response time: 24-48 hours

FAQs

Q: How do I generate a video? 

A: Enter a text description and tap "Create" - videos typically take 1-5 minutes to generate.

Q: Why did my video generation fail? 

A: Check your internet connection and ensure your prompt follows our content guidelines. 

Q: How do I manage my subscription? 

A: Go to iPhone Settings > Apple ID > Subscriptions to cancel or modify your plan. 

Q: How do I restore my purchases? 

A: Tap the credits button in the app and select "Restore Purchases."

Q: What video formats are supported? 

A: We generate MP4 videos optimized for social media sharing. 

Common Issues: 

- Video stuck processing: Wait up to 10 minutes, then try again

 - App crashes: Restart the app and ensure you have the latest version  

- Purchase issues: Check your payment method in Apple ID settings 

- Low quality results: Try more descriptive prompts with specific details

Current Version: 1.0.0

Supported Devices: iPhone

iOS Requirements: 16.0 or later