Sarah Harkleroad was born in South Dakota, attended Temple University and Arcadia University in Philadelphia, and resides in the Boston area.

She has worked in adult education for 20+ years, teaching thousands from all around the world and leading teams of 120+ staff.  She sets the learning and development goals for large complex, matrixed organizations, aligned with business priorities and in partnership with key stakeholders.  Her L&D strategy implements a learning ecosystems that incorporates cutting edge technology, maximizes efficiency and automation, and leverages research-backed strategies to achieve dramatic impact. She elevates the quality of your training and establishes a culture where learners are excited and appreciative.

What has she accomplished?

She saved one national for-profit healthcare company over $1,000,000 annually by re-configuring the Learning Management System and improving its eLearning design. For example, introducing pre-assessments cut training duration from 60 minutes to 5, getting highly valuable medical staff onto the hospital floor with patients faster. Setting up sFTPs and SSOs, training local leaders, and adding mid-level administrative access eliminated workflow bottlenecks, hundreds of helpdesk tickets monthly, and manual processes. Not to mention, she implemented a self-service/just-in-time model with asynchronous learning on a SharePoint site with an extensive resource library. Altogether, the Learning team supporting 50,000 staff across 40 hospitals now ran smoothly with 1 FTE instead of 7.

For a non-profit, Sarah doubled their funding from the Massachusetts Department of Education. She wrote a cohesive curriculum for Beginner through Advanced levels and a corresponding five-year grant proposal that not only won them twice the funding but also was distributed state-wide, establishing themselves as a leader in their market.

At the non-profit, Sarah also revamped their workflows, converting them from a paper-based system to a 100% paperless one. The real-time data access this provided led to quick utilization of feedback to inform professional development, thereby elevating the instructional quality and making customers feel heard.  It also allowed customers to enroll any time, day or night, from anywhere.  An improved phone tree with program information in many different languages was just one other method Sarah used to increase ease of access to key program information. Altogether, these changes and more expanded the customer enrollment by 28% in one year.

Where technology and learning intersect, Sarah's tech-savvy skills combine with her extensive knowledge in effective teaching strategies to produce learning ecosystems that upskill the workforce and its customers at any organization.

To learn more, visit her LinkedIn page, book time with her, download her resume, or explore other examples via the buttons below.