SafeStream Terms of Service

Effective Date: July 23, 2026


These Terms of Service ("Terms") form a legal agreement between you and Redu LLC, doing business as SafeStream ("SafeStream," "Redu," "we," "us," or "our"). They govern your access to and use of the SafeStream mobile app, website, and related services (collectively, the "Service").


By downloading, accessing, creating an account for, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.



1. Eligibility

You must be at least 18 years old and legally capable of entering into a binding agreement to use the Service. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. What SafeStream Is

SafeStream is a personal safety tool. Depending on the features you use, the Service may help you start a safety incident, capture, live-stream, or transmit video, audio, and location, share information with emergency contacts or third-party safety partners, and store records related to those events.


SafeStream may also offer optional family location sharing, which lets members of a family circle you join see each other's locations on a shared map and receive arrival and no-show notifications about each other. Family location sharing is a convenience and notification feature only: it is not a monitored service, it does not contact emergency services or our dispatch partners, and notifications are delivered on a best-effort basis and may be delayed or not delivered at all (for example, due to device, connectivity, permission, or platform conditions). Joining a family circle does not change your emergency contacts and does not enable any dispatch or monitoring feature.


SafeStream is not a guarantee of personal safety, emergency response, or injury prevention. SafeStream is not law enforcement, a public emergency service, a medical provider, or an insurer. SafeStream is not a substitute for calling 911 or your local emergency services when immediate emergency help is needed.

3. Territory and Feature Availability

Some SafeStream features, including certain dispatch or monitoring functionality, may only be available in certain jurisdictions. Unless we expressly state otherwise, dispatch-related functionality is intended for use in the United States (excluding U.S. territories).


Certain features may only be available to users who meet specific profile, device, permission, location, or subscription requirements.


We may add, change, suspend, or discontinue features at any time.

4. Accounts and Account Information

You agree to provide accurate, current, and complete account and profile information and to keep it updated.


You are responsible for maintaining the confidentiality of your login credentials, PIN, device access, and any authentication methods linked to your account. You are responsible for activity occurring through your account unless prohibited by law.


You must promptly notify us at support@redu.company if you believe your account or device has been compromised.

5. Permissions, Connectivity, and Device Requirements

SafeStream may request access to features and data on your device, including:



Some features will not work properly without the permissions they require.


You understand that SafeStream's operation may depend on factors outside our control, including device condition, battery level, operating system behavior, GPS availability, app permissions, internet access, Wi-Fi, broadband, Bluetooth, or cellular connectivity, and the availability or performance of third-party providers and responders.


You must not rely on the Service as your sole means of contacting emergency assistance. If you believe you are in immediate danger and are able to do so, call 911 or your local emergency services directly.

6. Safety Incidents and Sharing Authorization

When you start, arm, or otherwise use SafeStream's incident-related features, you authorize SafeStream and its service providers, vendors, licensors, safety partners, monitoring partners, dispatch partners, and emergency-response recipients to collect, use, process, and share information reasonably necessary to operate the Service and provide the assistance or communications you request.


That information may include:



If you choose to share an incident with another person or service, you authorize that disclosure.


If you join a family circle and enable family location sharing, you authorize SafeStream to collect your precise location on an ongoing basis (including in the background) while your sharing is on, and to share your location (at the precision you choose), saved places, arrival status, and arrival/no-show notifications with the other members of your circle. Family sharing is mutual: while your sharing is paused or stopped, you cannot view your circle's locations, and pausing or leaving immediately stops both sharing and arrival/no-show notifications about you.

7. Calls, Chats, Recordings, and AI-Assisted Processing

Calls to or from customer support, monitoring agents, dispatch partners, emergency-response lines, or related support channels, as well as certain online chats and communications, may be recorded, monitored, transcribed, analyzed, or reviewed by us and by our service providers, vendors, partners, and AI-assisted tools for purposes such as:



By using the Service and engaging in those communications, you consent to that processing to the extent permitted by law.

8. User Content and License

You retain ownership of the information, content, recordings, images, video, audio, text, notes, and other materials you upload to, transmit through, or otherwise make available in connection with the Service ("User Content").


You represent and warrant that you own or control all rights necessary to provide your User Content and to grant the rights described in these Terms.


You grant SafeStream, Redu LLC, our affiliates, service providers, vendors, licensors, dispatch and monitoring partners, and other parties acting on our behalf a nonexclusive, worldwide, fully paid, royalty-free, perpetual, irrevocable, and transferable license to receive, collect, access, copy, host, store, retain, record, transcribe, analyze, transmit, display, modify as reasonably necessary, and otherwise use your User Content and related data:



To the extent User Content is shared with third-party safety or dispatch partners, those parties may also retain and process it in accordance with their legal obligations and applicable terms.

9. Purchases, Subscriptions, and Optional Tips

SafeStream may offer paid subscriptions, memberships, or one-time purchases through Apple's App Store, Google Play, or other authorized purchase channels.


If you purchase an auto-renewing subscription, it will continue and automatically renew on a recurring monthly or annual basis until canceled through your applicable app store account, subject to the rules of that store. Renewal, cancellation, refunds, billing, taxes, and purchase management are governed by the applicable app store's rules and your store account. If your subscription ends or is canceled, paid features may be reduced, suspended, or unavailable.


SafeStream may also offer optional one-time tips as consumable in-app purchases. Tips are voluntary and are simply a way to support SafeStream's development and operations.


Tips do not provide any goods, services, feature unlocks, premium access, faster support, monitoring priority, dispatch priority, or any other benefit. Tips are not charitable donations and are not tax-deductible. Except as required by applicable law or the rules of the applicable app store, tips are final and non-refundable.

10. Acceptable Use and Restrictions

You agree not to, and not to permit others to:



You represent and warrant that, before adding any emergency contact, you have obtained that person's permission to share their name, phone number, and relationship to you with SafeStream and our safety, monitoring, and dispatch partners, and to contact them during a safety incident.

11. Suspension and Termination

We may suspend, restrict, or terminate your access to the Service, or require you to stop using certain features, if we reasonably believe that:



You may stop using the Service at any time. Account deletion is governed by our Privacy Policy and account deletion process.

12. Third-Party Services and Suppliers

We may use one or more subcontractors, suppliers, vendors, licensors, monitoring partners, dispatch partners, hosting providers, payment providers, storage providers, messaging providers, analytics providers, and other third parties (collectively, "Suppliers") to provide some or all of the Service.


To the fullest extent permitted by law, the disclaimers, exclusions, and limitations of liability in these Terms apply to the work, products, and services that our Suppliers provide and protect them in the same way they protect us.

13. Intellectual Property

The Service, including its software, interfaces, branding, design, text, graphics, audiovisual works, documentation, and other content provided by SafeStream (excluding your User Content), is owned by or licensed to SafeStream and is protected by intellectual property and other laws.


Subject to these Terms, we grant you a limited, personal, nonexclusive, nontransferable, revocable license to use the Service for its intended purpose.


All rights not expressly granted herein are reserved by SafeStream, Redu LLC, and our Suppliers.

14. Privacy

Your use of the Service is also governed by the SafeStream Privacy Policy. If there is a conflict between these Terms and the Privacy Policy regarding privacy-specific disclosures, the Privacy Policy governs for those disclosures.

15. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," TO THE FULLEST EXTENT PERMITTED BY LAW.


To the fullest extent permitted by law, SafeStream, Redu LLC, and our Suppliers disclaim all express, implied, and statutory warranties, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, quiet enjoyment, and any warranty arising from course of dealing or usage of trade.


Without limiting the foregoing, we do not warrant that:



You are solely responsible for using the Service lawfully and for obtaining any consents required to record, transmit, or share another person's voice, image, location, or other information.

16. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, SAFESTREAM, REDU LLC, AND OUR SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.


To the fullest extent permitted by law, the total aggregate liability of SafeStream, Redu LLC, and our Suppliers for all claims arising out of or relating to the Service or these Terms will not exceed the greater of:



Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

17. Indemnity

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless SafeStream, Redu LLC, our affiliates, and our Suppliers from and against claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:


18. Governing Law and Disputes

These Terms are governed by the laws of the State of Missouri, without regard to conflict-of-law rules.


Except where prohibited by law, any dispute arising out of or relating to these Terms or the Service will be brought exclusively in the state or federal courts located in Missouri, and you and SafeStream consent to personal jurisdiction and venue there.

19. Changes to These Terms

We may update these Terms from time to time. If we do, we will update the Effective Date above and may provide additional notice where required. By continuing to use the Service after updated Terms become effective, you agree to the revised Terms.

20. Contact Information

Redu LLC d/b/a SafeStream


2600 Delmar Blvd, St. Louis, MO 63103


Email: support@redu.company


Phone: +1 (314) 252-8931