Account Deletion

SafeStream Account Deletion

SafeStream is operated by Redu LLC.

You can request deletion of your SafeStream account and associated data at any time.

Option 1: Delete Your Account in the App (Recommended)

To delete your account directly in the app:

1. Open SafeStream.

2. Go to Profile.

3. Scroll to the bottom and tap Delete account.

4. Follow the prompts to confirm deletion.

For security, we may ask you to re-authenticate or verify control of the email address or phone number associated with your account before completing deletion.

Option 2: Request Deletion Through This Page or by Email

If you cannot access the app, you can request deletion by emailing support@redu.company with the following:

Subject: Delete my SafeStream account

Include:

• The email address and/or phone number associated with your account

• Any information that helps us identify your account

We may ask you to verify ownership of the account before processing your request.

Processing Time

We aim to process verified deletion requests promptly, and generally complete them within 30 days after verification, except where the law requires or permits longer retention (for example, records of a safety incident subject to a legal hold).

What We Delete

When your account is deleted, we delete or de-identify the SafeStream data associated with your account, except where retention is required or permitted by law. This may include:

• Account profile information, such as your name, email address, phone number, and profile settings

• Emergency contacts you added

• Medical or safety information you added, such as allergies, conditions, medications, notes, or related profile fields

• Profile photo you uploaded

• Family circle membership and location-sharing data, including your saved places and most recent reported location

• Alarm history stored by SafeStream

• Uploaded recordings and media stored by SafeStream, including video and audio files

• Other account-linked content stored in SafeStream systems

What May Be Retained

In limited cases, we may retain minimal information required for:

• Security, fraud prevention, and abuse prevention

• Legal compliance, regulatory obligations, or lawful requests

• Tax, accounting, audit, or recordkeeping obligations

• Resolving disputes or enforcing our agreements

• Backups and disaster recovery systems for a limited period of time

If your information was already shared with third-party safety, dispatch, monitoring, emergency response, storage, insurance, or other service providers in connection with your use of SafeStream, those parties may retain certain information under their own legal obligations and retention practices.

Important Subscription Note

Deleting your SafeStream account does not automatically cancel any App Store or Google Play subscriptions you may have purchased. You must manage and cancel those subscriptions separately through the applicable app store.

Important Note

Account deletion is permanent and generally cannot be undone after completion.

If you have questions, contact: support@redu.company