SafeStream Consumer Health Data Privacy Policy
Effective Date: July 23, 2026
Company / Developer: Redu LLC d/b/a SafeStream ("SafeStream," "we," "us," or "our")
Contact: support@redu.company | +1 (314) 252-8931
This Consumer Health Data Privacy Policy supplements the SafeStream Privacy Policy and applies to "consumer health data" as defined by the Washington My Health My Data Act and similar laws, including Nevada's consumer health data law, for consumers those laws protect. If there is any conflict between this policy and the SafeStream Privacy Policy with respect to consumer health data, this policy governs.
1. Consumer Health Data We Collect
We collect the following categories of consumer health data:
Medical and safety information you choose to provide, such as allergies, medical conditions, medications, mobility or disability-related information, and free-text medical or safety notes intended for emergency responders
Incident media and records that may reveal health information, such as video, audio, and incident details captured during a safety incident you initiate (for example, a recording that shows an injury or a medical event)
We do not use your location to identify or infer your health status, health conditions, or attempts to seek health care services, and we do not use consumer health data for advertising.
2. Sources
We collect consumer health data directly from you: information you enter in your profile, and media or details captured through features you deliberately activate.
3. Purposes
We collect and use consumer health data only to:
Provide the safety, monitoring, and emergency-dispatch services you request — including sharing your medical and safety information with emergency responders so they can assist you
Maintain records of safety incidents
Provide customer support
Comply with legal obligations
4. Sharing
We do not sell consumer health data, and we do not share it for advertising.
We share consumer health data only:
With our safety, monitoring, dispatch, and emergency-response partners (principally Noonlight, Inc.) and the emergency responders they engage, when you initiate a safety incident or use related features — this is the purpose you provide the information for
With recipients you direct us to notify, such as your emergency contacts, when you use those features
With service providers (such as hosting and storage providers) that process data on our behalf under contractual restrictions
For legal reasons, as described in the SafeStream Privacy Policy (Section 6.D)
5. Your Rights
If you are covered by the Washington My Health My Data Act or a similar law, you have the right to:
Access the consumer health data we hold about you, including a list of the third parties with whom we have shared it
Withdraw consent to our collection and sharing of your consumer health data
Delete your consumer health data
To exercise these rights, email support@redu.company from the email or account associated with your SafeStream profile, or use the account-deletion feature in the app. We will respond within the time required by law (generally 45 days).
You can also remove your medical and safety information at any time by editing your profile in the app; withdrawing this information stops it from being shared in any future incident.
Appeals: If we decline your request, you may appeal by replying to our response with the word "Appeal." We will respond to appeals within the time required by law. If your appeal is unsuccessful, you may contact the Washington State Attorney General at atg.wa.gov/file-complaint or, for Nevada residents, the Nevada Attorney General at ag.nv.gov.
We will not discriminate against you for exercising these rights. Because medical and safety information is optional, declining to provide it does not prevent you from using SafeStream — but information you do not provide cannot be relayed to responders during an incident.
6. Changes
We may update this policy from time to time. We will update the Effective Date above and provide notice as required by law.
7. Contact Us
Redu LLC d/b/a SafeStream
2600 Delmar Blvd, St. Louis, MO 63103
support@redu.company
+1 (314) 252-8931