Welcome to S-203 Introduction to Incident Information

Over the past several decades, wildfires have increased dramatically in size, intensity, and complexity. Changing climate conditions—higher average temperatures, prolonged drought, and increasingly volatile fuel conditions—have led to greater resistance to control and a rise in mega-fires. At the same time, expansion into the wildland–urban interface means that watching entire communities burn is no longer an uncommon event.

Compounding these operational challenges is the evolution of the media landscape. The rise of social media and the 24-hour news cycle has significantly increased incident complexity. Information moves instantly, rumors spread quickly, and public expectations for timely, transparent communication are higher than ever. As a result, the role of the Public Information Officer (PIO) has never been more critical.

Since the COVID-19 pandemic in 2020, reliance on virtual PIOs and online public outreach has expanded dramatically. Social distancing requirements fundamentally changed how agencies engage with communities. Prior to 2020, fully virtual community meetings were rare; today, they are common practice. Even when in-person meetings are offered, a virtual attendance option is often expected by both the public and agency leadership.

While this shift has increased flexibility and expanded assignment opportunities, it has also introduced new challenges. Virtual environments can limit situational awareness, reduce informal information flow, and strain communication channels. Remote coordination requires stronger organization, clearer communication protocols, and greater intentionality to maintain a shared operating picture.

This course recognizes that today’s PIO must be prepared for multiple operational environments. Whether assigned to fire camp as a PIO3, working within a Joint Information Center, or supporting an incident remotely from an Information Spike Camp, modern PIOs must be adaptable and proficient in both in-person and virtual communication strategies. Incorporating best practices developed over recent fire seasons ensures we are prepared to meet the evolving demands of incident communication.

Student Introductions

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Agency

Wildland Experience

Percent of Taskbook Completed

Course Expectations

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