OPM 581 Service Operations Management, University of Mannheim, Lecturer, Fall 2025

• • This course provides managerial concepts and analytical tools for effectively designing services and optimizing the underlying service delivery processes, covering customer-oriented service design, process design and improvement, capacity management, revenue management, transforming service operations with AI, sustainability through servitization, etc.

OPM 582 Case Studies in Operations Management: Unlocking the Power of AI, University of Mannheim, Lecturer, 2023—Spring 2025 (Evaluation: Lecturer 1.7, Course 1.3, 1 = best, 5 = worst)

• • This course focuses on machine learning algorithms (e.g., linear regression, logistic regression, decision trees, neural networks, random forests) to help students gain a foundational understanding of how, when, and where to apply machine learning in real business.

OPM 783 Analytics Lab for Thesis Work, University of Mannheim, Lecturer, 2022—Present

OPM 301 Operations Management, University of Mannheim, Lecturer, Fall 2025

• • This course covers the role of operations management, fundamental planning tasks of operational management, planning methods, main features of production planning, process analytics, and service operations, to help students acquire the ability to structure and model complex planning tasks of operations management.  

OPM 783 Analytics Lab for Thesis Work, University of Mannheim, Lecturer, 2022—Present

FB 5731 Business Analytics and Decision Modeling, City University of Hong Kong, Teaching Assistant, 2017

Bachelor's theses, Seminar theses, Master's theses