ROWELIZA 

Made-to-Order Services 

Order Flow

Our Made-to-Order process blends craftsmanship, personalization, and Marikina heritage. Here’s how it works—from idea to finished piece.

1. Inquiry & Initial Consultation

Customer contacts ROWELIZA through:

• Website

• Messenger / Viber / WhatsApp

• Social media

• In-store visit 

We gather basic details:

• Product type

• Preferred material, color, size

• Quantity

• Special features or customization requests

2. Design Review & Requirement Gathering

We confirm the customer’s vision by discussing:

• Style references / inspo photos

• Functionality needs

• Leather/material options

• Sizing or measurements

• Budget and estimated timeline

For footwear: We may request size tracing, foot measurements, or fit notes.
For bags/accessories: We may request preferred dimensions or specific compartments.

3. Quotation & Terms Confirmation

We provide:

• Final cost estimate

• Production timeline

• Customization inclusions

• Shipping/delivery options

• Payment terms

Once approved, the customer receives a formal quotation or order summary.

4. Payment & Order Confirmation

To proceed with production:

• 50% down payment or full payment is required.

• Payment channels: CASH, GCash, MAYA, BPI or BDO bank transfer, or other accepted methods.

Order is officially booked once payment is received.
Customer receives a confirmation message or receipt.

5. Prototype / Pattern Preparation (If Applicable)

For complex or highly customized requests:

• We prepare a pattern, prototype, or initial layout

• Customer reviews for approval

• Revisions may incur additional fees

(For simpler customizations, we move straight to production.)

6. Production Phase

Our Marikina artisans begin handcrafting the item based on the approved details.

Customer may receive:

• Progress updates

• Photos of materials or steps

• Timeline reminders

Production time may vary depending on:

• Design complexity

• Material availability

• Volume of orders

On or before 30 to 45 days lead time. 

7. Quality Check & Finishing

Once production is finished:

• Each item undergoes inspection for craftsmanship and accuracy

• Finishing touches (polishing, edging, cleaning, packing) are completed

• Any adjustments needed are made before release

8. Final Balance & Delivery Arrangement

Before dispatch:

• Customer settles the remaining balance (if partial payment was made)

Delivery options:

• Courier delivery  :  J&T,  LBC or JRS 

• Lalamove (Metro Manila)

• Store pickup (if applicable)

Shipping confirmation and tracking details are provided. Delivery fees shouldered by the buyer / client.

9. Order Delivery

Customer receives the finished product, packaged securely.

We encourage customers to:

• Inspect the item upon arrival

• Report any concerns within the allowed timeframe

• Share feedback or photos (optional)

10. After-Sales Support

ROWELIZA provides:

• Manufacturing defect assistance

• Repair options (case-by-case)

• Care instructions for leather and materials

• Support for repeat/future orders