Privacy Policy

Information We Do NOT Collect

We want to explicitly clarify that we do not collect or store:

• Payment Information: As we operate exclusively on a cash-on-delivery model, we do not collect, process, or store any credit card numbers, bank account details, or other payment information.

• Voice Recordings: While we request microphone permission for voice search functionality, we do not store or retain any voice recordings after the search is processed.

How We Use Your Information

We use the collected information for the following purposes:

• Order Processing: To process your grocery orders and arrange for delivery.

• Order Fulfillment: To deliver products to your specified address.

• Communication: To send you order confirmations, delivery updates, and respond to your inquiries.

• Account Management: To create and manage your user account.

• Voice Search: To enable search functionality using voice commands (only when microphone permission is granted).

Third-Party Libraries and Services

Our app uses the following third-party libraries and services:

• flutter_bloc: A state management library that helps us organize application logic. It does not collect any personal data.

• provider: A dependency injection and state management library that helps with app architecture. It does not collect any personal data.

• supabase_flutter: We use Supabase as our backend service for user authentication and data storage. Your information stored with Supabase is subject to their privacy policy and terms of service.

• VoiceSpeechService: A service used for voice recognition features within the app. This may process audio data temporarily during voice interactions but does not store voice recordings.

Payment Method

RosGrocer exclusively uses a Cash on Delivery payment method. No digital payment information is collected or processed through our App.

Sharing Your Information

We may share your personal information with the following categories of third parties for the purposes described above:

• Delivery Personnel: We share your name, phone number, and delivery address with our delivery personnel who are responsible for fulfilling and delivering your grocery orders.

• Service Providers: We use Supabase for user authentication and data storage. Your information is subject to their privacy policies when processed by them.

• Legal Compliance: We may disclose your information if required to do so by law, court order, or other legal process.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include encryption, secure servers, and access controls. However, please be aware that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to:

• Access: Request access to the personal information we hold about you.

• Correction: Request that we correct any inaccurate or incomplete personal information.

• Deletion: Request deletion of your personal information under certain circumstances.

• Data Portability: Request to receive your personal information in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us using the contact information provided below.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for order fulfillment, account maintenance, legal obligations, and dispute resolution.

Children's Privacy

Our App is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe that we have collected personal information from a child, please contact us immediately, and we will take steps to delete the information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy within the App. Your continued use of the App after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.