Updated Date: April 25, 2025

RosGrocer Data Deletion Policy

About RosGrocer

RosGrocer is a grocery shopping application that helps users browse, select, and order grocery products for delivery. This policy outlines how users can manage and delete their personal data without deleting their account.

Data Management Options

Address Management

Users can delete or modify their delivery addresses at any time while maintaining their account.

Data Types

The following types of data can be managed:

• Delivery addresses

• Profile information

How to Delete Your Address Data

1. Open the RosGrocer app and log in to your account

2. Navigate to Profile section in the app menu

3. Select "Edit Profile"

4. Locate the address you wish to remove

5. Tap the delete button next to the address

6. Save your changes

Your address will be immediately removed from our systems.

Additional Data Deletion Requests

For deletion of other types of data not accessible through the app interface, please contact us at: data-deletion@rosgrocer.com

We will process your request within 14 business days.

Data Retention Policy

While we honor data deletion requests, certain information may be retained:

• Order history: Our standard data retention policy dictates that delivery records, collected to effectively address consumer inquiries and complaints, are securely maintained for a period of three (3) years from the date of transaction completion. Following this three-year period, these records will be systematically and automatically deleted in accordance with our data management protocols. This practice ensures both the efficient resolution of customer-related matters within a reasonable timeframe and adherence to responsible data handling principles.

• Payment information: Not stored on our servers (handled by payment processors)

• Account credentials: Retained until account deletion

Contact Information

For any questions regarding your data or this policy:

• Email: rosgrocer@gmail.com

• Phone: 0764093733

• Hours: Monday-Friday, 9am-5pm EST