ROOMORA — SUPPORT
Need a hand? We're happy to help.
CONTACT
The fastest way to reach us is by email:
hammouti.yassine89@gmail.com
We aim to reply within 1–2 business days. To help us help you faster, please
include:
- your device model and iOS version,
- a short description of the issue or question,
- a screenshot if relevant.
FREQUENTLY ASKED QUESTIONS
How does Roomora redesign my room?
You take or choose a photo, pick a style (or blend two), and Roomora's AI
generates a redesigned version in seconds. Results are AI concepts for
inspiration.
Do you store my photos?
No. Your photo is sent securely to our AI provider (Google Gemini) only to
generate your result, and we do not keep your images on our own servers. Room
scans are processed entirely on your iPhone and never leave the device. See our
Privacy Policy for details.
How do I manage or cancel my subscription?
Subscriptions are handled by Apple. Open the Settings app > tap your name >
Subscriptions > Roomora, then manage or cancel. Cancelling stops future renewals;
you keep access until the end of the paid period.
How do I restore a purchase?
Open Roomora > Settings > Restore Purchases, while signed in to the Apple Account
you used to subscribe.
I want a refund.
Refunds are handled by Apple. Visit https://reportaproblem.apple.com and sign in
with your Apple Account to request one.
The Room Scan or AR feature doesn't work.
These features require a compatible iPhone with LiDAR/AR support. On unsupported
devices, Roomora shows a friendly fallback.
Have a feature idea?
We'd love to hear it — email hammouti.yassine89@gmail.com.
LEGAL
Privacy Policy: https://roomora.app/privacy
Terms of Use: https://roomora.app/terms
Developer: Yassine Hammouti
Email: hammouti.yassine89@gmail.com