If you run into a problem or have a question while using Room Layout, please email us.
Contact: alchanlabs.dev@gmail.com
Including the following helps us help you faster:
App version (shown in the store)
Your device and operating system version
The screen where the problem happened and how to make it happen again
A screenshot, if helpful
What can I do for free?
You can use 1 plan and every editing tool (rooms, doors, windows, furniture and stairs, 2D shape furniture, and the 3D Lab). A one-time purchase unlocks unlimited plans plus export (image and PDF) and printing. It is not a subscription, and there are no ads.
I changed devices or reinstalled the app. Do I have to pay again?
No. On a device signed in with the same Google account or Apple ID, the full version unlocks automatically when you open the app. If it doesn't, go to Options → "Unlock everything · Restore purchase" → "Restore purchase". However, purchases do not carry over between devices with different operating systems, such as an Android device and an iPhone or iPad. Google Play and the App Store do not share purchase records, and Room Layout has no sign-in that could link them, so to use the app on a device with the other operating system you need to buy it again in that store.
Where is my data stored? Can I move it to another device?
Everything is stored on this device and is never sent to a server. There is no sync between devices, and deleting the app also deletes the data on this device. If you have turned on your phone's device backup (Google backup or iCloud backup), the operating system may include your data in it, so your data may come along when you restore that backup to a new phone. Keep important layouts by exporting them as images or PDFs.
How should I measure?
Room dimensions are the width and depth measured inside the walls. Furniture starts with typical sizes, so change them to the real outer dimensions of your furniture.
What about a loft or duplex?
Use "Add furniture → Stairs" to place straight or spiral stairs. For spiral stairs, enter the outer and inner diameters and the app shows the tread length. The app does not hold several floors in one plan, so make a separate plan for each floor.
The 3D view isn't exact.
The 3D Lab is for a rough 3D look at your layout. Check exact layouts and dimensions in the 2D floor plan.
How do I get a refund?
Payments are handled by Google Play or the App Store, so refunds follow each store's process: request one from your Google Play order history, or from Apple's "Report a Problem" (reportaproblem.apple.com). Once the refund is complete, the next time you open the app the full version is locked again and the app returns to the free plan (1 plan). Plans you have already made are not deleted, and you can still open and edit them.
Information in support inquiries is used only to answer and solve your issue. See the Room Layout privacy policy for details.
Operated by AlchanLabs