Additional support is available on an asynchronous 1:1 basis using Padlet for our two extended programs, Rocks and Minerals and Sustainable Style.

Watch the video at right to learn how these support boards work, and the options available to customize the process to meet your class needs.

If you wish to request a Padlet support board for your class, please fill in the request form. We will create a board for your class and add the email account you use for Padlet as an administrator.

Teacher Sites

Additional support, plus information on how to set up a 1:1 support call between a classroom teacher and the School Programs Digital Content & Experiences Coordinator, can be found on the respective teacher sites for each program:

Sustainable Style Teacher Support Site

Rocks & Minerals Teacher Support Site

Press C to Code and nothing happens

We see this often if you've recently updated versions of Minecraft. Somehow, the key for the Code Builder becomes unassigned.

• Press ESC to open Settings

• Scroll down to Controls > "Keyboard and Mouse"  on the left side

• Scroll down to "Code Builder" on the right side

• Click on "Unassigned" and then press C to assign it to Code Builder

• Press ESC twice to return to the game.

Code Builder Won't Load / Stuck on "Starting Tutorial"

This is a more complex problem that may have a few possible solutions, depending on the device you're on.

• This thread on the support forums has a number of potential solutions.

• This usually works for me:

  • Close out of Minecraft

  • In File Explorer, navigate to C:\Users\AppData\Local\Temp

    • Note: Depending on whether you're using the Store or Installer version of Minecraft Education, this might be in "Roaming" instead of Local. All other steps are the same.

  • Find a folder called minecraftpe\codeBuilderV1

  • Rename this folder (or delete, or zip it up and send to us for troubleshooting)

  • Then launch Minecraft again and see if Code Builder comes up

• If you can't find a working solution, you may need to reach out to Minecraft to open a support ticket, or reply to the thread linked above on the support forums.