City of Mobile 

Emergency animal-related issue reports should be directed to the Mobile Police Department by calling (251) 208-7211. Emergency animal-related reports include:

• Dog Bites against humans

• Dogs that are actively attacking people

• Animals that have been injured and cannot move (such as hit by a car)

Non-emergency animal-related reports should be submitted to Mobile 311. Non-emergency complaints include:

• Loose or roaming dogs

• Nuisance complaints

• Welfare & abandonment calls

• Chicken complaints

• Reports of farm animals

Mobile 311

Mobile 311 is a service request system that allows citizens to request non-emergency support from the City of Mobile. Common Mobile 311 service request orders (SRO) include reports such as missed garbage and trash pickup, overgrown grass, potholes, and stray animals. You may also submit a Mobile 311 to ask questions about city services. You can submit a Mobile 311 request through the web portal, smartphone app, emailing Mobile 311, or calling Mobile 311. Citizens are highly encouraged to download the Mobile 311 app in order to include photos with their report and to track the status of their report.

Mobile 311 helps you by

• Routing service requests to the right city department.

• Letting you track the progress of your service request orders (SRO).

• Answering questions about city services.

• Providing a way to submit suggestions about city services.

Download the 311 app.

Citizens are highly encouraged to download the Mobile 311 app. The Mobile 311 app allows citizens to attatch photos with their report, track the status of their report, and submit reports 24/7. Please note that requests will be completed during regular City of Mobile business hours. The City of Mobile 311 app is free to download, and you can find it in the Apple App Store and the Google Play Store.

The new and improved Mobile 311 app and website became available on July 19, 2025. Existing Mobile 311 accounts were automatically transferred to the new platform. Returning users can enter the email address associated with their previous account and then select “Reset Password” and follow the steps to log into the new platforms. Additional guidance is here.

Submit a 311 request online.

Citizens can submit request for service or information online at cityofmobile.public.311service.com.

The new and improved Mobile 311 app and website became available on July 19, 2025. Existing Mobile 311 accounts were automatically transferred to the new platform. Returning users can enter the email address associated with their previous account and then select “Reset Password” and follow the steps to log into the new platforms. Additional guidance is here.

Email 311 to submit a request.

You may contact the Mobile 311 team to submit a request by emailing Mobile311@CityofMobile.org.

Call 311 to submit a request.

Connect with Mobile 311 by calling 251-208-5311 or just 311 within the city limits. The Mobile 311 call center is available from 7 a.m. to 6 p.m. Monday through Friday. Calls made to Mobile 311 after 6 p.m., over the weekend, or on city holidays will be sent to voicemail.