Refund and Cancellation Policy

REFUND AND CANCELLATION POLICY

Last updated: 18 August 2026

This policy applies to license purchases made within Rapid Grading System (RGS) and RGS Intermediate.

1. INSTANT ACTIVATION

A license (Teacher-tier or School/College-tier) is activated automatically within a few minutes of a successful payment being confirmed by Razorpay. Because access is granted instantly, purchases are treated as delivered digital services once activation is confirmed.

2. WHEN A REFUND APPLIES

You are eligible for a full refund if:

• Payment was deducted but the license was never activated in the app, and activation could not be completed after being reported to us, or

•   - You were charged more than once for the same license by mistake (duplicate payment), or

•   - There was a verifiable technical error on our side that prevented you from using the licensed features.

3. WHEN A REFUND DOES NOT APPLY

Once a license has been successfully activated and the paid features are accessible in the app, the purchase is generally non-refundable, since the digital service has already been delivered - except where required by applicable law.

4. HOW TO REQUEST A REFUND

Contact us at srinuss618@gmail.com within 7 days of the payment, with your registered phone number, the approximate date/time of payment, and a short description of the issue. We will review each request and respond within 3-5 business days.

5. REFUND METHOD AND TIMELINE

Approved refunds are issued to the original payment method via Razorpay and are typically credited within 5-7 business days, depending on your bank or UPI provider.

6. CANCELLATION

Licenses are valid for a fixed period (one year) and do not auto-renew, so there is no ongoing subscription to cancel. Simply choose not to renew when the license period ends.

7. CONTACT US

For any refund or cancellation queries, contact us at srinuss618@gmail.com.