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You must complete an Issue Report before an RMA # can be issued.
You must complete an Issue Report before an RMA # can be issued.
Lack of RESU Certification will prevent RMAs from proceeding.
Lack of RESU Certification will prevent RMAs from proceeding.
Issue Reports completed by Non-Certified Installers will be rejected.
Issue Reports completed by Non-Certified Installers will be rejected.
TIPS & TRICKS
TIPS & TRICKS
Exhaust all inverter and pv system troubleshooting before troubleshooting the RESU home battery.
Exhaust all inverter and pv system troubleshooting before troubleshooting the RESU home battery.
LG Customer Service # is 1.866.375.8044.
LG Customer Service # is 1.866.375.8044.
You must complete an Issue Report before an RMA # can be issued. If you are not a Certified RESU Installer, you will not receive warranty support.
You must complete an Issue Report before an RMA # can be issued. If you are not a Certified RESU Installer, you will not receive warranty support.
Proof of Purchase from an Authorized RESU Distributor is required for a warranty claims.
Proof of Purchase from an Authorized RESU Distributor is required for a warranty claims.
Keep a spare set of RESU packaging materials at all times.
Keep a spare set of RESU packaging materials at all times.
Register your RESU installations on LG's Partner Portal and accrue points redeemable for cash vouchers.
Register your RESU installations on LG's Partner Portal and accrue points redeemable for cash vouchers.
Processing your RESU RMA
Processing your RESU RMA
Create Issue Report (see tab above)
Create Issue Report (see tab above)
Email address needs to match RESU Certification. Once submitted, a pdf and link of your Issue Report will be emailed. RETAIN THIS EMAIL FOR YOUR RECORDS.
Returning Products to ETS
Returning Products to ETS
Drop-offs can be made between 8-11 and 1-4pm M-F
Must call ahead for availability.
Must have RMA number available. Without a RMA, drop-off will not be accepted. If the installer is adamant about dropping off, ETS is not responsible for loss of battery.
Once a time for a drop-off is scheduled, the customer must arrive on time or they will have to wait until someone is available to accept the battery when time permits.
RESU Shipping Instructions
RESU Shipping Instructions
1. Complete & print the RMA Input Form, insert in shipping box.
2. Complete the highlighted sections of the FedEx BOL.
3. Print & attach FedEx BOL to the outer shipping box.
4. Print & attach Safety Data Sheet (SDS) to the outer shipping box.
5. Contact FedEx at 1-800-441-0023, option 1 to schedule a pick-up. **Please note that residential addresses require a person to be present to receive the delivery. Be sure to provide the correct delivery address
Returning Your Battery to ETS
Returning Your Battery to ETS
1. Complete & print the RMA Input Form, insert in shipping box.
2. Complete the highlighted sections of the FedEx BOL.
3. Print & attach FedEx BOL to the outer shipping box.
4. Print & attach Safety Data Sheet (SDS) to the outer shipping box.
5. Contact FedEx at 1-800-441-0023, option 1 to schedule a pick-up. **Please note that residential addresses require a person to be present to receive the delivery. Be sure to provide the correct delivery address
RESU RMA Input Form v1.2.pdfSafety Data Sheets (SDS) RESU10H.pdfFedEx BOL Highlights Only - Print attach to box.pdfPage updated
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