Frequently Asked Questions

1. I’m having trouble advancing to the next screen within a module. What should I do? 

• If you are unable to advance to the next screen within a module, make sure that you have completed every part of an activity or quiz. The modules were developed so everything would need to be completed before you advance. If you are still having trouble, make sure the screen has played the whole way through. You may need to click “play” in the bottom left corner or drag the progress bar to the right. If you continue to have issues, please reach out to our team at healthyfamilies@psu.edu.

2. I’m not able to view an entire module in one sitting. Can I come back and view the rest of the module at a later time? 

• • • • Yes! If you use the same device and browser, the module will start in the exact place where you left off. If you don’t use the same device, you will need to begin the module over again. 

1. Why do I need to complete the surveys before receiving access to the modules? 

• • • For our funding agency, we need to know how many people have viewed each module. We also need to know some basic demographic information. Your responses won’t be tied to you in any way- they are just for our reporting requirements!  This ensures we continue to receive funding to provide additional programming to families like yours!   

2. How long will the surveys take to complete? 

• • • The surveys are short and will take less than 1 minute to complete.