Concern Identification

Spiel: "Sorry for the inconvenience. I understand po how important your internet connection. But don't worry po, I'll do my best to help you resolve this concern. Let me ask you some questions lang po so we can immediately isolate your concern."

HOW TO CONDUCT PROBING ON CUSTOMER CONCERN: https://pldt365.sharepoint.com/sites/LIT365/Pages/MCI/PLDT_HOTLINE.aspx#CVA16