REFLEXA SUPPORT
Need help with Reflexa?
Contact:
hammouti.yassine89@gmail.com
Please include:
• Your device model
• iOS version
• watchOS version, if using Apple Watch
• A short description of the issue
• Screenshots if useful
COMMON QUESTIONS
1. Do I need an account?
No. Reflexa does not require an account to start training.
2. Does Reflexa work on Apple Watch?
Yes. Reflexa supports Apple Watch gameplay for quick reflex rounds.
Some features, including Daily Challenge, Weekly Tournament, full history, detailed ELO progression, and advanced progression, are managed on iPhone.
3. Why does Reflexa ask for Health permission?
Reflexa may ask for HealthKit permission on Apple Watch to read heart rate during gameplay and show BPM on result screens or history.
Health access is optional.
If you do not allow Health access, Reflexa still works, but heart rate features may be unavailable.
4. Does Reflexa access clinical health records?
No. Reflexa does not access clinical health records.
5. Does Reflexa use heart rate for ads?
No. Reflexa does not use HealthKit data for advertising, ad targeting, marketing, profiling, or selling data.
6. How do I remove Health access?
Open the Apple Health app or iOS Settings, find Reflexa under Health permissions, and disable the data types you no longer want to share.
7. How do I manage Reflexa Pro?
Subscriptions are managed through Apple.
Go to:
Settings → Apple ID → Subscriptions → Reflexa
From there, you can view, cancel, or manage your subscription.
8. My Apple Watch is not syncing with iPhone.
Check that:
• Your iPhone and Apple Watch are paired.
• Both devices have Reflexa installed.
• Bluetooth and Wi-Fi are enabled.
• The iPhone app has been opened at least once.
• Both apps are updated to the latest version.
9. My leaderboard score is not appearing.
Game Center scores may take time to update.
Make sure you are signed into Game Center and connected to the internet.
10. Is Reflexa a medical app?
No. Reflexa is a reflex training and entertainment app.
Heart rate information is shown only for gameplay context and is not medical advice.
11. Contact
For support, privacy, press, or partnership inquiries:
hammouti.yassine89@gmail.com
Made with care by Yassine Hammouti.