# Refund & Cancellation Policy

**Last Updated:** December 2025

## 1. Subscription Cancellation

### Monthly/Yearly Subscriptions

- Cancel anytime through app settings

- Cancellation effective at current billing cycle end

- No partial refunds for unused time

### How to Cancel

1. Go to Settings in Reelloo app

2. Select "Subscription"

3. Choose "Cancel Subscription"

4. Confirm cancellation

## 2. Refund Policy

### Digital Services

Generally no refunds for:

- Used subscription periods

- Partial months of service

- Change of mind after purchase

### Exceptional Refunds

Refunds considered for:

- Duplicate charges or billing errors

- Technical issues preventing app usage

- Unauthorized transactions

## 3. Refund Process

### Requirements

- Contact within 7 days of charge

- Provide transaction details

- Demonstrate technical issues if applicable

### Timeline

- Approved refunds: 7-10 business days

- Refund to original payment method

- Processing times vary by provider

## 4. Free Trial

- Trials convert to paid subscriptions automatically

- Cancel before trial ends to avoid charges

- Reminder notifications sent before expiration

## 5. Payment Issues

### Failed Payments

- We retry failed payments

- Service suspension after multiple failures

- Email notifications for payment issues

### Billing Disputes

Contact support for:

- Unrecognized charges

- Incorrect billing amounts

- Subscription problems

## 6. Contact for Refunds

**Email:** reellooplayer@gmail.com

**Response:** Within 24-48 hours

**Required Info:**

- Account email

- Transaction ID

- Refund reason details

## 7. Policy Updates

We may modify this policy. Continued app use accepts changes.