## Get Help with Reelloo

We're here to assist you with any questions or issues.

## Support Channels

### 📧 Email Support

**Primary Email:** reellooplayer@gmail.com

**Response Time:** Within 24 hours

**Best for:** 

- Account issues

- Billing questions

- Technical support

- Privacy concerns

### 🔄 In-App Support

**Location:** Settings → Help & Support

**Features:**

- Live chat during business hours

- Ticket system for complex issues

- Quick answers to common questions

## Support Hours

- **Monday - Friday:** 9:00 AM - 6:00 PM IST

- **Saturday:** 10:00 AM - 2:00 PM IST

- **Sunday:** Closed

## What to Include in Support Requests

### For Faster Help:

- Your registered email

- Reelloo app version

- Device model and OS version

- Screenshots if applicable

- Steps to reproduce issue

### Common Issues:

#### Account & Login

- Password reset issues

- Account access problems

- Profile update requests

#### Payment & Billing

- Subscription management

- Refund requests

- Billing discrepancies

#### Technical Problems

- App crashes or freezes

- Payment processing issues

- Feature not working

## Frequently Asked Questions

### 🤔 Account Questions

**Q: I forgot my password**

A: Use "Forgot Password" on login screen.

**Q: How to update my email?**

A: Settings → Account → Edit Profile

### 💳 Payment Questions

**Q: How to cancel subscription?**

A: Settings → Subscription → Cancel

**Q: Refund processing time?**

A: 7-10 business days after approval

### 🛠️ Technical Questions

**Q: App keeps crashing**

A: Update to latest version or reinstall.

**Q: Payment not processing**

A: Check internet and payment method details.

## Business Information

**Company Name:** Reelloo

**Contact:** reellooplayer@gmail.com

**Support Hours:** Mon-Fri 9AM-6PM IST

## Privacy Assurance

All communications are confidential and protected by our Privacy Policy.

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**Note:** For legal notices, email with "Legal" in subject.