Reelloo Support
Reelloo Support
## Get Help with Reelloo
We're here to assist you with any questions or issues.
## Support Channels
### π§ Email Support
**Primary Email:** reellooplayer@gmail.com
**Response Time:** Within 24 hours
**Best for:**Β
- Account issues
- Billing questions
- Technical support
- Privacy concerns
### π In-App Support
**Location:** Settings β Help & Support
**Features:**
- Live chat during business hours
- Ticket system for complex issues
- Quick answers to common questions
## Support Hours
- **Monday - Friday:** 9:00 AM - 6:00 PM IST
- **Saturday:** 10:00 AM - 2:00 PM IST
- **Sunday:** Closed
## What to Include in Support Requests
### For Faster Help:
- Your registered email
- Reelloo app version
- Device model and OS version
- Screenshots if applicable
- Steps to reproduce issue
### Common Issues:
#### Account & Login
- Password reset issues
- Account access problems
- Profile update requests
#### Payment & Billing
- Subscription management
- Refund requests
- Billing discrepancies
#### Technical Problems
- App crashes or freezes
- Payment processing issues
- Feature not working
## Frequently Asked Questions
### π€ Account Questions
**Q: I forgot my password**
A: Use "Forgot Password" on login screen.
**Q: How to update my email?**
A: Settings β Account β Edit Profile
### π³ Payment Questions
**Q: How to cancel subscription?**
A: Settings β Subscription β Cancel
**Q: Refund processing time?**
A: 7-10 business days after approval
### π οΈ Technical Questions
**Q: App keeps crashing**
A: Update to latest version or reinstall.
**Q: Payment not processing**
A: Check internet and payment method details.
## Business Information
**Company Name:** Reelloo
**Contact:** reellooplayer@gmail.com
**Support Hours:** Mon-Fri 9AM-6PM IST
## Privacy Assurance
All communications are confidential and protected by our Privacy Policy.
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**Note:** For legal notices, email with "Legal" in subject.