Prison Outreach 

Prison Outreach

Bringing Hope Behind the Walls

Many people in prison are struggling with the same things we’ve faced: addiction, shame, loneliness, and the longing for a better way to live. The difference is that they often feel completely forgotten. A simple letter, an email, or a phone call can remind them they aren’t alone and that recovery is possible—even behind bars.

You don’t need to know someone personally to make a difference. Just by reaching out, you can offer strength, hope, and the reminder that they’re part of the larger recovery family.

How to Connect

Most correctional facilities use secure services that allow you to communicate safely:

• Securus – Visit Securus to set up an account for emails, calls, or messages.
  
  

• JPay – Visit JPay for email, phone, and fund transfer services.
  
  

• GTL / ConnectNetwork – Visit ConnectNetwork for messaging and phone accounts.
  
  

Securus Technologies purchased JPay in 2015.  JPay continues to operate, but as a subsidiary of Securus. 

JPay provides services like money transfer, tablets, email, and video communication to correctional facilities, while Securus also offers similar services, including phone calls, messaging, and incarcerated accounts.  In some cases, facilities are transitioning from JPay to Securus for certain services, like email, and users

Before you begin establishing your accounts, you must know the person's inmate number, whether they have access to emails or phone calls You’ll need to set up an account, add funds (where required), and know the inmate’s full name and ID number. These services provide instructions to help you through the process.

Letters
A handwritten letter can mean the world to someone who rarely hears their name at mail call. Check the facility’s rules about addressing envelopes, return addresses, and any restrictions on what you can include.

If you don’t know someone inside, many SAA or other 12-step fellowships have prison outreach committees that can match you with inmates who want recovery support.

What You Can Talk About

You don’t need to be a perfect writer or have all the answers. The most important thing is to be real, kind, and encouraging. Here are some ideas:

• Introduce yourself: Why you’re writing, how you’re connected to recovery, and a little about your own journey.
  
  

• Share your experience: What helps you stay sober? How do you find strength when you’re struggling? How do you connect with your Higher Power?
  
  

• Offer encouragement: Let them know that change is possible, and that you believe in their ability to heal and grow.
  
  

• Talk about life in recovery: Share how working the Steps helps you, or what it feels like to live one day at a time.
  
  

• Describe simple joys: Things like a walk, a favorite meal, or a small moment of peace remind people that life outside is worth working toward.
  
  

Why Your Message Matters

For many inmates, hearing from someone on the outside is a huge source of comfort. Mail call can be one of the loneliest times. A letter or email tells them, “I see you. You matter.” That connection helps them believe that recovery is possible for them, too.

Topics That Can Be Encouraging

If you aren’t sure what to write about, consider:

• What helps you stay connected to your Higher Power today

• How you handle tough moments in recovery

• A favorite recovery tool or practice

• Something that gave you joy or gratitude this week

• A quote from recovery literature that inspires you (if allowed)
  
  

FAQ

Do I need to know the inmate to write?
No. You can write to someone you’ve never met. Many inmates are eager for recovery-focused correspondence and will welcome hearing from you.

How do I find someone to write to?
You can contact your local 12-step fellowship’s prison outreach committee or intergroup. They often maintain lists of inmates seeking recovery pen pals.

Is it safe?
Yes, if you follow basic guidelines. Use a P.O. Box or the secure email platforms. Avoid sharing personal details beyond your first name and what’s needed for communication.

What should I avoid discussing?
Stay focused on recovery. Avoid discussing legal issues, offering financial support, or making promises. Keep the tone friendly but respectful, and avoid anything romantic or overly personal.

How often should I write or call?
There’s no set rule. Even a single letter can make a difference, but steady contact (such as once or twice a month) helps build trust and hope.

Can I send books or recovery literature?
Check with the facility before sending books. Some allow direct shipments from publishers or approved vendors (e.g. Amazon), but most don’t allow books or pamphlets in letters.

Ready to Begin?

If you’re interested in starting this service work, you can:

• Set up an account with Securus, JPay, or ConnectNetwork

• Reach out to your fellowship’s prison outreach committee

• Write that first letter of encouragement and let someone know they’re not alone.