Embedded Files
Report:
· MBR:
o Duration (Every month).
o Data (Weekly).
· QBR:
o Duration (March- September).
o Data (Data monthly).
· Semi Annual:
o Duration (Jan-June).
o Data (Data monthly).
· YBR:
o Duration (Year).
o Data (Data monthly).
· Assign Tickets:
o Duration (Every day).
o Data (POC).
· Complaint Sheet:
o Duration (Every Sat - End of month).
o Data (All complaints including SNF).
· 1st of each month:
o Duration (every 1st day of each month before 12 PM).
o Data (total Vs. Resolved).
· Suggestions:
o Duration (Every Monday - end of month).
o Data (all suggestions including SNF).
· El Motamayez Buses:
o Duration (Every Monday - End of Month).
o Data (all tickets including SNF).
· Unresolved Tickets:
o Duration (Every day).
o Data (All complaints including SNF (unresolved on Freshdesk)).
· Daily Missions:
o Organizing work.
o Communicating goals.
o Connecting work to context.
o Delegating tasks.
o Leading by example.
o Problem-solving.
o Coaching to improve team members’ skill sets.
o Motivating team members to accomplish their goals.
o Nurturing team members’ strengths and identifying areas for improvement.
o Representing and advocating for team needs.
o Hearing calls to identify and solve problems.
o Reviewing the KPIs.
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