Direct Support Email: itboomitech@gmail.com (Primary channel for all technical, account, and billing escalations).
Customer Care Availability: Monday to Saturday, 9:00 AM – 6:00 PM IST (Tickets resolved within 24 to 48 business hours).
Developer & Legal Entity: IT Boomi Technologies, Tamil Nadu, India.
Payment & Coin Recharge Issues:
Razorpay Wallet Sync: Coins are credited instantly upon successful payment completion.
Missing Coins Support: Email itboomitech@gmail.com with Registered Mobile Number, Razorpay Payment ID (pay_xxxxxxxxxx), and the Transaction Receipt.
Refund Rules: Unused balances from duplicate or failed transactions are refunded to the source account within 5–7 business days; consumed call minutes are strictly non-refundable.
Safety, Reporting & Moderation:
Real-Time Call Reporting: Tap the on-screen Report icon during any active call to immediately flag violations.
User Blocking: Instantly restricts the flagged profile and prevents future matches or calls across the platform.
Policy Enforcement: Zero tolerance for nudity, harassment, or abuse, backed by permanent account termination and hardware device token bans.
Account & Data Deletion:
In-App Deletion Flow: Navigate to Profile -> Settings -> Permanent Account Deletion.
External Deletion Requests: Send an email to itboomitech@gmail.com with the subject line "Account Deletion Request" from or citing the registered phone number.
Retention & Erasure Policy: Permanently wipes user profile data, credentials, call logs, and remaining coin balances from primary databases within 30 days.
Grievance Redressal (India IT Rules 2021):
Designated Officer: Grievance Redressal Officer, IT Boomi Technologies.
Escalation Email: itboomitech@gmail.com (Subject: "Grievance Escalation - Rani App").
Statutory Timelines: Formal acknowledgement provided within 24 hours; complete dispute resolution within 15 days.
Core Operational Policies (FAQ):
Call Disconnection Causes: Occurs automatically when the coin balance hits zero or when either party experiences network interruptions.
Privacy & Stream Recording: All video and audio calls are live, ephemeral transmissions that are never recorded, with in-app screen capture prevention enabled.
Age Verification: Strictly limited to users 18 years of age and older; underage accounts are immediately terminated.