As with all software, things don't always go right!! Please see below for answers to problems that you may be experiencing. Also, I will include known issues that are being looked into. Please message me directly if you experience any problems (don't just put up with them, others may also be experiencing them!).
Yes, this is a known problem with the app when installed as a device app rather than running in a browser. The best way to deal with this is to get used to opening the app from the icon. Really, the web site is for choir information and sheet music downloads, it's not designed as a link to the app. You wouldn't go to a browser page to open Spotify on you phone... 😁 On the other hand, if you're not using the installed app, then feel free to continue to use the links for the browser version.
Web browsers are good at running apps but not the best! Think of Word installed on your PC compared with the web browser version of Word. Also, there many web browsers and each work slightly differently. Hence, an app thoroughly checked on one system may have glitches on another.
If you are running the ChoirAP app in your web browser and you experience problems, the first thing to do is to clear your browser's cache / data, and refresh the app (see instructions here).
If clearing the browser data doesn't work then it is best to try the 'installed app' (WPA) approach as devices give more resources and permissions to these apps than browser apps. To do this, please follow the instructions here (scroll down to the instructions for your device).
The audio tacks are stored in the cloud (i.e. not on your device initially). Therefore, at least when first played, tracks need to be streamed from the internet. To avoid this problem, once downloaded, the tracks can be stored on your phone so that the internet is not needed. For this to work, a system called caching must be enabled. With this system, once a track downloads to play, it's also stored on your device, so next time you don't need the internet to download it. Therefore, it's good practice to start any new tracks added playing, so that they store on your device.
Note, if you're using multi-voice (so you can practice with other choir voices), caching knows to save your practice track and the other practice tracks for the given song (e.g. alto can add soprano, tenor and bass if they wish).
Changing Cache Settings:
In the app, tap the settings cogwheel icon (top right) to open settings
Select 'Storage' from the options across the top of the box, you may have to swipe the options across to see the required one
In the box below 'Cache Strategy' select your chosen type of caching (see below). 'Cache all tracks for concert' is selected as default.
If you want to delete all store tracks or individual tracks then use the buttons on this page
Options:
Cache individual tracks (only stores tracks that are played)
Cache all tracks for playing voice (stores the track that you are playing and all others for that concert, but only your voice, e.g. bass)
Cache all tracks for concert (stores all tracks for all voices in the chosen concert) - default - allows all songs with any combination of voices for your chosen concert - takes up most space on your phone
Don't cache (nothing is stored on your phone, you always need internet access to play any songs