WE OFFER A 7-DAY WARRANTY ON DEFECTIVE MERCHANDISE
Due to the time and care we use in selecting our product lines and manufacturers, we are able to ensure the products we sell are of the highest quality. In the rare event your device has an issue, Puff n Vape will exchange defective items purchased within 7 days with the exception of the items listed below.
This warranty / return policy does not cover e-liquids, cartridges, cartomizers, or atomizers. Atomizers and cartomizers have a dead on arrival (DOA) warranty, if they do not work out of the box we will replace them free of charge if you notify us within 2 days of receiving shipment. All purchases of e-liquids, drip tips and cartridges are final; we cannot accept returns or exchanges for these items due to health concerns.
Return requests must be made within 7 days of the date you receive your order from the by contacting us at firstname.lastname@example.org and obtaining an RMA#. For exchanges, all merchandise must be returned in it's original packaging. Please ensure you do not dispose of the original packaging during the warranty period. We do not refund for open cartridge packs, any e-Liquid's, or shipping cost for your order. If you return a starter kit for a refund please do not return open cartridge packs (only return full unopened packs of 5) or liquid. Your refund will be calculated once we receive your package and we'll contact you with the refund total. A restocking fee of 20% may be deducted from your refund total.
We are not responsible for items lost in the mail. Returned merchandise should be packed carefully, it's best to wrap the parts in bubble wrap or a paper towel and tape then send in a bubble-mailing folder. Please make sure the RMA # is clearly written on the outside of the package. We recommend returns be shipped with a tracking number to enable you to confirm we received the shipment.
Battery failures caused by liquid in battery due to overfilling cartridges/cartomizers, electrical shorts due to not keeping the thread connectors on atomizers, cartomizers, chargers and battery clean and dry, and/or battery failure due to charging before batteries are dead or charging in PCC while PCC is plugged into AC adapter will not be covered under warranty. We test all products to ensure the failure was due to a manufacturer defect and not miss-use of the product, damage cause by the misuse/uninteded use of product is also not covered under the warranty. Many of our batteries have an internal memory chip that we use to extract production date, charge, and usage data from to help us determine the cause of the failure. Once we determine the failure is due to a manufacturer defect will replace the product.
Puff n Vape
276 - 355 Hespeler Road,
Cambridge, ON N1R6B3
If you have any questions please contact us at email@example.com.
This is not a quit smoking product. Happy Vaper does not make any claims regarding health risks/benefits or smoking cessation. Products are intended for use as a recreational alternative to cigarettes by adults 19 years of age or older. If you have any concerns, please consult with a medical professional.