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For Massachusetts Policy Holders Seeking A Public Adjuster
For Massachusetts Policy Holders Seeking A Public Adjuster
The Public Claims Adjusters Network (PCAN) serves as a resource for policyholders to connect with expert public adjusters who are pre-vetted, licensed, and experts in their field. Public adjusters in the Public Claims Adjusters Network are considered to be the best-of-the-best, and must go through an intensive application & interview process to even be admitted.
All PCAN member adjusters are held to the highest standards of ethics, morals, and professionalism, with mandatory bi-yearly audits of their licenses and any complaints. PCAN acts as a resource for the top public adjusters around the nation, connecting them with policyholders who need their assistance.
For policyholders, we are able to provide them with peace of mind in knowing that every public adjuster in our network has been pre-vetted by our team, has met our stringent network requirements (below), has passed our network’s stringent application process, and is subject to bi-yearly license audits & client satisfaction reviews.
When a policyholder requests to be contacted by one of our member public adjusters, they know they are working with the best in the industry. All member adjusters are held to the highest moral and ethical standards and are fully committed to a POLICYHOLDER FIRST code of conduct.
PCAN has member public adjusters in these Massachusetts Cities & Counties.
Membership Requirements Every Public Adjuster Must Pass To Apply To The Public Claims Adjusters (PCAN) Network:
Membership Requirements Every Public Adjuster Must Pass To Apply To The Public Claims Adjusters (PCAN) Network:
3+ Years In Business*
4+ Star Reviews On At Least One Other Platform
Use Of Latest Industry Tools & Technology
All Applicants Are Subject To Personal Interview Before Acceptance
Valid & Active License
No Department Of Insurance Complaints Within Past 12-months
Commitment To Update Policyholders On Status Of Claim At Least Once Every 10 Days.
All Members Are Subject To Bi-Annual License & Complaint Audits
No Active Or Pending Lawsuits
Active & Updated Website & Social Media Profiles
Commitment To Reply To All Policyholder Communications Within 24-hours of receipt.
All Members Must Pass A Criminal Backround Check
*We have lowered our minimum time in business to 3+ years (formerly 5+ years) to accommodate for the fact that many former insurance adjusters are transitioning to becoming public adjusters, and most have many years in the adjusting industry that they are carrying over. If a public adjuster applies for membership in the network, and they have 7+ years experience as an insurance adjuster (considered a Senior Level Adjuster by the industry) they will also be permitted entry to the network based on the seniority of their previous experience (assuming they pass the rest of the application & audit process).
**In states requiring apprenticeship, public adjusters may apply for membership after their apprenticeship period, provided they have a professional letter of reference from the firm under which they completed their apprenticeship, if that firm is already a PCAN network member in good standing.
Code Of Conduct & Professional Ethics For All Network Members
Code Of Conduct & Professional Ethics For All Network Members
The following Rules of Professional Conduct and Ethics are applicable to all members of the Public Claims Adjusters Network. Any member adjusters found in violation of these terms is subject to immediate expulsion & will be permanently banned from the network:
The members shall conduct themselves in a spirit of fairness and justice to their clients, the Insurance Companies, and the public.
Members shall refrain from improper solicitation.
No misrepresentation of any kind shall be made to an assured or to the Insurance Companies.
Commission rates shall be fair and equitable, and strictly in accordance with the prevailing custom in the locality, and must, where laws or regulations of insurance departments exist, comply fully with such laws or regulations.
Members shall conduct themselves so as to command respect and confidence. They shall work in harmony with one another, with their clients, and the Insurance Companies’ representatives, so as to foster a cordial and harmonious relationship with all branches of the insurance business, and with the general public.
Members must be fitted, by knowledge and experience, for the work they undertake. They must not endanger the interests of the public adjusting profession, or risk injustice to assureds or to the Insurance Companies, by attempting to handle losses or claims for which they are not qualified, and for which they cannot find competent technical assistance.
Members shall not engage in the unauthorized practice of law.
Public adjuster members shall not act as a contractor in the mitigation, repair, restoration of, or act as a salvor of damaged property (as related to First Party Property Insurance Losses).
Members shall be cooperative and assist one another in every possible way.
Members shall not disseminate or use any form of agreement, advertising, or any printed matter that is harmful to the profession of public adjusting, or which does not comply with the rules and regulations of the Insurance Department of the state in which such member is professionally engaged, or which might subject public adjusting and public adjusters to criticism or disrespect.
Members will communicate clearly, friendly, and professionally with all policyholders on the status of their claims throughout the process. Members commit to clearly explaining to their clients the claim process and expected timing of claim events, to ensure clients are provided with realistic expectations of the claim process and timing.
Members commit to updating their clients every ten (10) days (or sooner) during the claim process, in order to maintain open lines of communication with the client, and ensure the client’s mental and emotional health during their time of crisis is also made a priority.
Members commit to maintaining all CE requirements & credits (if required) in their respective markets
Last Updated: September 1st, 2024
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