PCAN For Massachusetts Public Adjusters

For public adjusters, we are able to provide a solution to the #1 problem the industry faces today … quality leads.

With 95% of public adjusters stating the biggest issue they face is connecting with new clients due to lack of knowledge of the public adjusting industry, and the incredible restrictions placed on public adjusters and their ability to market or advertise, PCAN is able to solve that problem.

Through PCAN’s education-focused platform, we are able to educate policyholders on public adjusting and the benefits a public adjuster provides to the policyholder. PCAN does not solicit leads, and is legally compliant. Policyholders request to be contacted by our network members due to the requirements & vetting process PCAN requires to be a member, and stay a member.

PCAN is completely free to policyholders, and does not charge adjuster members a percentage of their fee should a policyholder choose to retain them. Member fees are based purely on the lead, and are not determined by the claim size or amount. 

Additionally, PCAN does not have preferred members. After a public adjuster has been accepted into our network, all adjusters are given equal & equitable access to requests by policyholders for contact. Adjusters are able to review the policyholders request, determine if they are a suitable match for that policyholder, and if so, contact them.

All policyholder contact requests are provided on a first come, first served basis. This means that once a policyholder request has been accepted by a PCAN verified public adjuster member, the request is removed from the system.

This means that policyholders are only contacted by one public adjuster per request, and are not bombarded by numerous adjusters. It also means that adjuster members are not competing against each other for the same policyholder request.

This process keeps the process clean, fair, and respectful for all parties involved.

Once PCAN has vetted, verified, and audited a potential member and accepted them into the network, they are given equal access to our backend system. We do not control who claims a lead, and do not direct leads to any particular adjuster.

As part of the application process, all public adjuster members understand that PCAN is not a “just take anything” network. We expect our public adjuster members to respect the policyholders and their fellow adjusters and only take the leads they feel they can serve to the best of their ability. Just because you “can” take a lead doesn’t mean you should. Our network is built on mutual trust and working with your fellow adjusters for one-single-purpose: THE POLICYHOLDER.

If a network member sees a lead, and believes they cannot service that lead to their fullest capability (for example, an already heavy claim load, lack of resources or manpower, etc.), our members are expected to deny that lead so that another adjuster who can service the policyholder to their fullest capability can take it.

PCAN runs random policyholder follow-ups to ensure policyholders are happy with their adjuster and feel their adjuster is providing the stellar service that PCAN members are expected to provide.

Suppose a policyholder is not happy with their PCAN member adjuster. In that case, they may request a different member adjuster, and we will assist the policyholder by providing information on terminating their contract with the adjuster they are not happy with.

Should this occur, it will be counted as a strike against the member adjuster. If a member adjuster receives three (3) or more strikes in a 12-month period, that member adjuster, AND THEIR PARENT FIRM AND ALL OTHER ADJUSTERS OF THAT FIRM, will be banned from the Network.

PCAN requires all adjusters to act professionally, transparently, and with a policyholder-first mentality. If a member adjuster cannot meet these expectations, they do not need to be a network member. The reputation of the few can affect the reputation of the many, and as such, we take membership in the network extremely seriously.