About PCAN Massachusetts

The Public Claims Adjusters Network (PCAN) is a national network of pre-vetted, licensed, and verified public adjusters who specialize in residential and commercial property damage insurance claims. Our member adjusters cover over 30 different claim types and are located in 40+ states. You can view the Counties & Cities In Massachusetts That We Service Here.

PCAN operates through our education-focused platform for policyholders, PublicClaimsAdjusters.io, which provides educational resources and answers to the most frequently asked questions policyholders have after disaster strikes.

We aim to help educate policyholders on their rights, and spread awareness of the numerous benefits for policyholders in working with a licensed public adjuster when it comes to their damage claims.

With less than 5% of all policyholders even knowing what a public adjuster is, let alone that they are legally entitled to hire one in nearly all States, we hope to spread awareness of the numerous benefits working with a licensed public adjuster can bring to policyholders nationwide.

1. The members shall conduct themselves in a spirit of fairness and justice to their clients, the Insurance Companies, and the public.

2. Members shall refrain from improper solicitation.

3. No misrepresentation of any kind shall be made to an assured or to the Insurance Companies.

4. Commission rates shall be fair and equitable, and strictly in accordance with the prevailing custom in the locality, and must, where laws or regulations of insurance departments exist, comply fully with such laws or regulations.

5. Members shall conduct themselves so as to command respect and confidence. They shall work in harmony with one another, with their clients, and the Insurance Companies’ representatives, so as to foster a cordial and harmonious relationship with all branches of the insurance business, and with the general public.

6. Members must be fitted, by knowledge and experience, for the work they undertake. They must not endanger the interests of the public adjusting profession, or risk injustice to assureds or to the Insurance Companies, by attempting to handle losses or claims for which they are not qualified, and for which they cannot find competent technical assistance.

7. Members shall not engage in the unauthorized practice of law.

8. Public adjuster members shall not act as a contractor in the mitigation, repair, restoration of, or act as a salvor of damaged property (as related to First Party Property Insurance Losses).

9. Members shall be cooperative and assist one another in every possible way.

10. Members shall not disseminate or use any form of agreement, advertising, or any printed matter that is harmful to the profession of public adjusting, or which does not comply with the rules and regulations of the Insurance Department of the state in which such member is professionally engaged, or which might subject public adjusting and public adjusters to criticism or disrespect.

11. Members will communicate clearly, friendly, and professionally with all policyholders on the status of their claims throughout the process. Members commit to clearly explaining to their clients the claim process and expected timing of claim events, to ensure clients are provided with realistic expectations of the claim process and timing.

12. Members commit to updating their clients every ten (10) days (or sooner) during the claim process, in order to maintain open lines of communication with the client, and ensure the client’s mental and emotional health during their time of crisis is also made a priority.

13. Members commit to maintaining all CE requirements & credits (if required) in their respective markets

14. Last Updated: September 1st, 2024