> How people think about, perceive and influence others
Researchers at Ohio State University examined hundreds of wrongful convictions - 52% because of eyewitnesses
Overestimation of witness accuracy
Better recall of attractive and unattractive faces than average faces
THINGS TO LOOK OUT FOR WHEN TRYING TO AVOID WRONGFUL CONVICTIONS?
Emphasize that the perpetrator is not necessarily in the lineup
Show photos one by one
Use open-ended questions
Allow the witness to speak as much as he can without interuptions
Avoid coercion and threats
Do not offer promises of leniency
Be mindful of the media's influence on the jury
Inappropriate behaviorus: errors, rule violations, and clumsiness
ATTITUDE (beliefs, assessments) + SUBJECTIVE NORMS = INTENTION => BEHAVIOUR (Fishbein and Ajzen, 1975)
Possible reasons for inappropriate behaviour in traffic:
ATTRIBUTION ERROR - he is a bad driver vs. I am rushing to work (when someone else does something we assume it is because his/hers personality, but when we do something we believe it is because of circumstances)
FALSE CONSENSUS - this happens to everyone while driving.
ILLUSION OF CONTROL - I can avoid bad situations unlike others
INTOXICATION - inhibition of control, greater impulsiveness
Objective: Finding a solution
- depends on the negotiator's personality and skills
Content aspect - what
Procedural aspect - how
Relational aspect - the relationship between conflicting parties.
Results: win-win, lose-lose, win-lose, compromise (partial win/partial lose)
Negotiation strategies:
Resistance
Complience
Compromise
Problem-solving
Inaction
Successful negotiation:
Focusing on overlapping interests
Respect and acceptance
Separating the person from the problem
Emphasizing common elements
Reaching a clear resolution
Creating an agreement and action plan
Maintaining a positive relationship and atmosphere
Placement: Where and what to position (e.g., placing essential items like bread further into the store, positioning items at eye level for specific demographics like children and toys)
Recollection: Recalling previous experiences with a product
Making conclusions based on categories (e.g., choosing between Huawei and Apple products)
Selection: Choosing between options (e.g., A vs. B or A vs. B vs. C)
Economical -focused on efficiency
People-Oriented - values interpersonal interactions.
Ethical - prefers smaller stores or door-to-door sales
Apathetic -seeks minimal effort
Cautious: Make careful decisions
Door in the Face: -Start with a larger request to make a smaller one seem more appealing
Foot in the Door -Begin with a small request and gradually escalate to a larger one
Lowballing -Offering highly attractive deals with unfavorable conditions
*depends on cultural differences, culture, context
Red: passion, energy, and excitement, appetite (McDonalds) and feelings of anger or danger in some contexts
Blue: calmness, serenity, and trustworthiness, relaxation. Darker blues can convey professionalism and stability
Yellow: happiness, positivity, optimism, attention - excessive yellow can be overwhelming or cause anxiety
Green: growth, harmony, and balance; nature and tranquility; safety and healing
Purple: luxury, creativity, and spirituality; sense of royalty and sophistication; lighter shades may evoke calmness, while darker shades can appear mysterious
Orange: energetic and vibrant; can signify enthusiasm, warmth, and friendliness; too much orange can be overwhelming
Black: sophistication and elegance; sense of power and authority.; it may also represent mourning or darkness
White: purity, cleanliness and simplicity; sense of spaciousness and clarity; may also be seen as sterile or cold
Pink: love and tenderness; calming effect; can convey energy and excitement
Prejudice refers to the negative attitudes, beliefs, and stereotypes held by individuals or groups toward others based on their perceived characteristics, such as race, ethnicity, gender, religion, or social class.
Stereotypes: generalized beliefs or assumptions about a particular group
Discrimination: individuals are treated unfairly based on their group membership; social inequalities and disparities in areas like employment, education, and healthcare
People tend to favor their in-group (those they identify with) and may exhibit bias against others
Formation of Prejudices:
Social Learning: through socialization, cultural norms, and media influences
Cognitive Biases: Cognitive shortcuts and heuristics (way we quickly organize world) can lead to the formation and reinforcement of prejudices
*heuristics can be good- if we see someone scary and angry it is sometimes better to assume and avoid potential danger
Reducing Prejudices:
Education: Promoting awareness, empathy, and understanding through education and diversity training
Contact Hypothesis: Encouraging positive interactions between different groups can reduce prejudice
Legislation: Enacting anti-discrimination laws and policies
Media Representation: Promoting fair and accurate portrayals of diverse groups in the media
Tendency of individuals to adjust their thoughts, feelings, and behaviours to align with the norms and expectations of a group
It can be driven by the desire to fit in, avoid social rejection, or seek approval
Group size, unanimity, and social identity influence the level of conformity
We can conform even if we dont believe what others are saying
Famous Example: Solomon Asch's conformity experiments in the 1950s -individuals would give incorrect answers to simple questions if others in the group did so
Tendency of individuals to conform to the requests, suggestions or demands
Low Self-Esteem
People tend to be influenced by those they have positive feelings toward or perceive as credible
Normative Social Influence: This type of influence occurs when individuals comply with group requests to avoid social rejection or to conform to group norms. They may fear being ostracized or criticized if they don't go along with the group
Scarcity Principle: If the group presents something as rare, exclusive, or in limited supply, individuals may be more likely to comply with requests to obtain the scarce resource or opportunity (Limited edition Coca-Cola)
Reciprocity: If the group has previously done favors for an individual, they may feel a social obligation to comply with requests from the group as a form of reciprocity
Situation where a small number of individuals in a group can sway the majority to adopt their views or opinions
This often occurs when the minority presents consistent and well-reasoned arguments
Minority influence can lead to long-term attitude and behaviour changes
Tendency for group discussions to intensify and strengthen the initial attitudes and inclinations of group members
This can lead to more extreme views and decisions within a group
Famous Example: The Bay of Pigs invasion in 1961.
Extreme type of polarization
Phenomenon where a group's desire for consensus and harmony leads to poor decision-making
Group members may suppress dissenting opinions, resulting in a lack of critical evaluation of ideas
Occurs when individuals in a group feel less personally responsible for taking action or making decisions because they believe others will do it
This can lead to bystander apathy, where nobody takes action in an emergency situation because everyone assumes someone else will
Voluntary actions intended to benefit others without expecting anything in return
It includes acts of kindness, altruism, and helping behaviour
Factors like empathy, social norms, and situational cues can influence prosocial behaviour
Evolutionary psychology suggests that certain prosocial behaviours, such as cooperation and altruism, may have evolved because they provided survival and reproductive advantages to our ancestors
We are also more likely to help someone who shares our DNA because we want to perserve our heritage
Occurs when individuals lose self-awareness and self-restraint in group situations, often leading to impulsive or antisocial behaviuor
Famous Example: The "Stanford Prison Experiment" by Philip Zimbardo
Tendency for individuals to perform better on simple or well-practiced tasks when in the presence of others, but worse on complex or unfamiliar tasks
The Pygmalion Effect
Also known as the "self-fulfilling prophecy,"
Ocurs when people's expectations of others can influence those individuals to perform better or worse than they otherwise might
Mirror Neurons: Mirror neurons are brain cells that fire both when we perform an action and when we see someone else perform the same action. They play a role in empathy and understanding others' actions.
Experiments with monkeys eating peanuts
-> when other monkey ate the first one had activity in same brain parts when he was the one eating
Milgram Obedience Study
This study investigated the extent to which individuals would obey authority figures, even if it meant administering potentially lethal electric shocks to another person
It highlighted the powerful influence of authority on human behaviour
Robbers Cave Experiment (Sherif, 1954):
Explored intergroup conflict and cooperation among boys at a summer camp, highlighting the power of group identities
The Implicit Association Test (Greenwald et al., 1998):
Measures implicit biases and attitudes by assessing the speed of associations between different concepts like race, age and gender and positive/negative words.
https://implicit.harvard.edu/implicit/takeatest.html
Aronson, E., Wilson, T. D., & Akert, R. M. (1994). Social psychology: The heart and the mind. HarperCollins College Publishers.Brown, R., & Pehrson, S. (2019). Group processes: Dynamics within and between groups. John Wiley & Sons.
Fishbein, M. & Ajzen, I. (1975). Predicting and understanding consumer behavior: Attitude-behavior correspondence. In Ajzen, I. & Fishbein, M. (eds.). Understanding Attitudes and Predicting Social Behavior (pp. 148-172). Englewood Cliffs, NJ: Prentice Hall.
Hewstone, M., & Stroebe, W. (Eds.). (2021). An introduction to social psychology. John Wiley & Sons.