# PSL AI - Support Policy
Last updated: April 23, 2026
This Support Policy explains how to contact the PSL AI support team, what we can help with, and what information you should include to receive faster assistance.
Service Provider: **Nuran Coskun**Â
Support Contact: **nurancoskun54@gmail.com**
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## 1) How to Contact Support
For all support requests, email:
- **nurancoskun54@gmail.com**
Please use a clear subject line, such as:
- "PSL AI - Subscription Issue"
- "PSL AI - Technical Bug Report"
- "PSL AI - Account Access Help"
## 2) Response Time
We aim to respond to support requests within **24-48 hours**.
Response times may be longer on weekends, public holidays, or during unusually high support volume.
## 3) What We Can Help With
We provide support for:
- Account and access-related questions
- Purchase, subscription, and "Restore Purchases" issues
- Technical problems, crashes, and bug reports
- General app usage questions
- Routing privacy or personal data requests to the appropriate process
## 4) Information to Include in Your Request
To help us resolve your issue faster, include:
- Your device model and OS version
- PSL AI app version
- A short description of the issue
- Steps to reproduce the issue
- Screenshots (if available)
- Purchase details (if your issue is billing-related), such as date and platform
Do not send sensitive information you do not want shared by email.
## 5) Support Boundaries
PSL AI support can help with product and account issues, but:
- We do not provide medical, psychological, or professional health advice.
- We cannot guarantee immediate resolution for third-party platform issues outside our control.
## 6) Account Deletion Help
The fastest way to delete your account is directly in the app via **Settings > Account Deletion**.
If you cannot access the app or need assistance with deletion, contact:
- **nurancoskun54@gmail.com**
We will help route and process your deletion request in line with our Privacy Policy.
## 7) Privacy and Legal
Support communications may contain personal data needed to resolve your request. We handle this information in line with our Privacy Policy.
Related legal pages:
- Privacy Policy: https://sites.google.com/view/pslai/privacy-policy
- Terms of Service: https://sites.google.com/view/pslai/terms-of-service