BCOM 15: Business Communications
Course Syllabus
Course Syllabus
This course covers the principles of collecting, organizing, analyzing, and presenting business information. Written and oral communication involving problem solving in business are emphasized. This course is transferable to CSU.
Recommended Preparation: N/A
Instructor: Assistant Professor Calip, Vincent
Classroom Location(s): Check your Viking Portal for exact class locations
Online / Hybrid / WEB via Canvas
PCC Campus, AA Building, Second Floor
LAC Campus, M Building, Second Floor
Length of Course: 12-16 Weeks
Analyze effective written and oral principles and techniques used throughout the communication process.
Apply effective written, oral, and nonverbal communication techniques to organizational situations
Examine the communication process needed to succeed in today’s business climate.
Discuss effective listening techniques and their importance in the communication process.
Explain the importance of non-verbal communication and the techniques for improving non-verbal communication skills.
Adapt the three phases of the writing process to all correspondences.
Describe a variety of digital workplace communication tools, including but not limited to voice conferencing, videoconferencing, web conferencing, instant messaging, wireless technology, and blogging.
Describe the critical aspects of delivering an oral presentation, including the social media environment.
Prepare a professional resume, cover letter, and appropriate follow-up messages that provide positive results.
Course materials are subject to change; therefore, if you are unsure of what may be required for the semester, reach out to the instructor via Canvas Inbox to ensure you obtain the correct materials. There are (6) items described below that may be required of you for BCOM 15.
You will need computer access throughout this course. Hopefully, you have or own a computer (desktop or laptop) at home, which would be pretty convenient; however, if not, don't worry; LBCC has two computer labs with flexible hours of operation at your disposal. In addition, LBCC also has a computer laptop loaner program for those students who wish to check out a computer for the semester.
It is highly recommended to have the following specifications (specs) to your computer access to increase your success in this course: (not required, but highly recommended)
OS: PC (Personal Computer) Typically running Windows OS (Operating System)
Type: Desktop, Laptop, or All-in-one (2-in-1s) Computer
Software: Microsoft Office Suite Installed (Desktop Version)
Brand: User preference
Processor: User preference, Intel Core is the most optimal; AMD is also a good consideration
RAM (Random Access Memory): 12-16 GB
Screen Size: User preference
Total Storage Capacity: User preference (250 GB is typical)
Storage Type: SSD
Inputs/Outputs: USB Ports; headphone jack; ethernet ports; etc.
All LBCC Computers in the computer labs and classrooms will typically be all-in-ones with most if not all of the above specs. In addition, public libraries will also have mostly desktop PCs with most if not all of the specs as well.
Throughout this course, you may have deliverables requiring access to Desktop Microsoft Office Applications (full versions). You may have heard of some of these widely utilized productivity applications before (i.e., Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, etc.). If you don't already have them, perhaps consider installing them onto your PC (Personal Computer) for free, or plan to visit an LBCC Computer Lab at that junction in the course that requires this access.
Business Communications, 1st Edition
Throughout this course you will have reading assignments that will come from a digital source; Business Communications, 1st Edition eBook (electronic book). The eBook will consist of four major units, and several sections ranging from 3-4 in each Unit. This eBook is free for all course participants this semester and there will be several access points throughout the modules section. Tapping or clicking on the eBook cover will instantly take the learner right into the materials for reading, and review. Please contact your instructor if you are unable to gain access to the eBook.
You may have heard, or even have a LinkedIn Account. LinkedIn is a professional social media networking site designed and built for career development, professional connections, industry trends, and is currently the go-to for many employers, job seekers, and like minded individuals to connect throughout modern business. LinkedIn understood that there is a market for individuals to expand their knowledge in their current fields and/or discover new ones; hence the introduction of a new product entitled "LinkedIn Learning".
Gmetrix, pronounced "Gee-met-ricks," is a web-based software program that houses various practice exams similar to how you would traditionally take pre-tests in a classroom but online and remote. Gmetrix is a practice testing platform you may use to prepare for an exam that covers the same concepts and topics but not the same questions.
By the end of this course, you will have an opportunity to take and sit for a final certification exam in Communication Skills for Business. In doing so, you will need access to the Gmetrix Practice Testing Platform.
Access Code: 80981-BCOMM-95160 | Expires 06/30/2023
To ensure a conducive learning environment that is positive and fair for all participants and students, there are several policies and procedures the student must follow.
All students must attend all scheduled class sessions for the entire semester. If a student cannot participate in any particular day, they must obtain pertinent information about the day they missed from a classmate. Instructor notification is not needed.
(Online) All students must check their Canvas periodically (at least 2-3 times a week) throughout the course. Distance learning environments are subject to change; therefore, students need to check back frequently.
All course deliverables found in Canvas and distributed by the instructor are expected to be submitted through the Canvas Learning Management System by the due date. Late submissions may not be accepted for points.
All course deliverables will be given ample time to be completed. Due dates will be reflected on the assignment within Canvas or relayed during class sessions. Under no circumstances will late work be accepted. Late submissions will not be worth any points toward the overall grade.
If a student is tardy for any reason, they will have to obtain any missed information from a classmate so that they do not disrupt the class in session, lecture, or classwork. Information will not be repeated for students arriving past the scheduled start time.
Exams and quizzes may be administered in this course. See specific test-taking rules and procedures for our course. Typically exams and quizzes may only be taken once; exceptional circumstances or under student accommodations may warrant more time or additional tries on assessments.
In-person classes are typically conducted in rooms with sensitive and expensive equipment. Food & drink are not allowed. Liquids may be allowed only in closed containers or with spill-proof lids. No eating in the classroom.
All students are expected to act professionally; any inappropriate behavior may be subject to disciplinary actions and removal from the classroom (i.e., vulgar language, inappropriate computer activity, bullying, weapons, physical altercations, class disruption).
There may be some extra credit opportunities throughout the course. Extra credit will have due dates provided for them similarly to regular assignments and will only be accepted as “extra credit” if submitted on time. Extra credit is not required for this course and is at the instructor's discretion.
Suppose the student requires additional help or assistance with the subject matter or materials. In that case, they are at liberty to contact the instructor via [INBOX] on Canvas to set up a meeting or provide solutions.
The Student Code of Conduct applies to all enrolled Students and student organizations associated with the District. It informs Students of their rights and responsibilities related to standards of behavior and good standing. These standards, are upheld through an educational disciplinary process that supports the District’s academic mission. (See AP 5520 Student Discipline Procedures and AP 5530 Student Rights and Grievances).
The course schedule is tentative; stay abreast of any course changes via Canvas LMS or email per your instructor's preferred communication portal. To ensure you receive the most beneficial instruction out of this course, all students must check their Canvas frequently (Daily) throughout the semester.
This course is typically offered as an 8, 12, and 16-week course. The following schedule represents a 16-week course and is broken up into four major units:
Communication Foundations
Delivering Effective Messages
Researching, Proposing, Reporting, and Presenting
Career Communications
Becoming a Successful Communicator
Working with Others
Managing the Communication Process
Routine Messages & Building Goodwill
Persuasive Messages
Communicating Bad News
Evaluating Business Information
Persuasive Business Proposals
Business Reports
Business Presentations
Your Professional Brand
Job Seeking, Interviewing and Follow-Up
The Units and sub-sections beneath each unit will be assembled via modules, typically found in the Canvas Course Modules Section (e.g. 1. Becoming a Successful Communicator = Module 1.1. Becoming a Successful Communicator). There are typically 12-16 modules in total throughout the course and are completed by course participants by units.
The CSB certifications are designed to verify that applicants entering the profession understand fundamental communication principles and possess the requisite skills for success in the workplace.
Strong communication skills, both verbal (oral and written) and nonverbal (body language), are essential for each candidate. In today's competitive job market, individuals who take the time to hone their communication skills will stand out from the crowd.
This is typically an independently gained credential valued at >$150.00 to challenge; however, as a course participant of BCOM 15: Business Communications at LBCC, this certification exam will be free to challenge and may be substituted as the final exam in this course.
This course utilizes a standard grading scale; please see the scale table below. No (-) or (+)’s will be added to the scale. The student's overall score for this period of instruction will be comprised of the following components:
Attendance
Participation
Course Involvement via Canvas
Individual Assignments
LinkedIn Learning Completion
Quizzes & Tests
After finalizing the students’ grades for this course, all components will be considered. Please consult with your instructor if you feel your overall score or status does not appropriately represent your performance thus far.
Only letter grades will be entered into the Viking Student System by the end of the course offering.
The success of this course will depend on how well you and I can communicate this semester. To that end, I promise to log in regularly during the week. On weekends...maybe not quite so much. During the week, if you email me a specific question, I will do my best to reply promptly and appropriately within 24 hours. Please do not wait until a few hours before an assignment is due to ask questions.
During the week, you can log in at your convenience. There are no mandatory times for you to be online. My suggestion would be to pick a specific day and time you log in every week to complete your assignments, tests, etc. You can expect assignments and discussions to be graded within five days of the due date.
Each week you may have a discussion to participate in. Please log in early and post your comments. This helps the discussion to get going. Make sure you have made two posts by the end of the week.
If you have any questions or concerns, please get in touch with me through the mail function on your canvas site. I will check the course primarily on Monday, Wednesday, and Friday (usually more often). You can expect a response within 24-48 hours (except on weekends and holidays).
There is no meeting time for this class, but you should plan to check in at least three times per week. It works best if you set up a consistent weekly schedule for working on this class. Treat this schedule respectfully as if you were setting aside the time to attend an in-person course. Don’t get left behind…chances are you will never be able to catch up. Please print out your syllabus and calendar and look at them frequently.
Whenever you enter the Canvas site, check the Announcements and your mailbox. This is how I alert you to changes or upcoming activities. Since we don’t meet as a class, class announcements are the best way I can communicate class news to you, so don’t miss these.
You will be given a weekly topic to discuss on the Discussion Board. The discussion will require you to submit a short but substantial response and a response to one other student's post, but you can respond to more as well. The responses will be due on Sunday of each week; please submit your initial response to the discussion topic by Thursday. This schedule will spark a more productive online conversation. If everyone waits until the last day to submit their response, you won’t have anyone to respond to, and the discussion will be less meaningful.
Check your grades frequently. Read my comments to you as well as your numerical grades. The comments are intended to be a helpful learning tool. I will try to grade and comment on all assignments and discussions within one week after the due date. Occasionally, I cannot be as prompt as I would like. If that happens, please be patient.
Throughout this course; we may have occasional live, pre-scheduled zoom meetings; we must try to encourage good communication during our class meetings. This will be different than communication in face-to-face courses that you might be used to. So, to help us have a good class, I want to encourage you to do the following:
Use headphones or earbuds. This cuts down on echo and extra noises while using the program. If someone is causing an echo or letting in extra noise during the meetings, I will mute them. Please don't be offended if I do that to you. It happens to the best of us.
Turn off your microphone if you are not engaged in conversation for class purposes. For the same reasons as above, turning off your microphone if you are not using it will help everyone hear better. Did you know that you can quickly mute and un-mute your microphone in zoom by using the spacebar on your keyboard? Try it out sometime.
Use Chat. If you can type your question in chat, you can do that. I will try to monitor the conversation as much as I can. However, if you need my attention, please turn on your microphone and ask me. Sometimes, I will miss the question in the chat.
Use your camera (Optional). Feel free to turn on your camera if you feel comfortable showing your background. This is not required but optional.
As we all get used to video conferencing, I am sure we can add to this list, but for now, think about these, and if there is anything else that would help you adjust to meeting online, let me know, and we can add it to this list.