TechNOLOGY Support

Please email help@piedmontschools.org for assistance with your student’s Chromebook.

Please email edtech@piedmontschools.org for general questions about technology help. This may include logging in to your student's Google Classroom, help with a specific application, issues with downloading, etc.

When emailing Ed Tech, please include your student's full name, school site, and grade to help us assist you more quickly.

The safety of our students is our top priority. Below are the steps we have taken to ensure virtual learning is safe for our students.

• Our team of technology professionals has provided each Piedmont student with an individual Google login to access their Google Classroom online through the distance learning hub.

• Our IT Department has several student safety features enabled on student devices owned by Piedmont Schools. We cannot enable these features on privately owned devices. We suggest that parents continue to be vigilant in monitoring their student's online activity.

• Students were invited to their individual Google Classrooms using their specific login. If an individual does not have the classroom code or was not invited by their teacher or an administrator, they cannot access the Google Classroom. Teachers can see the list of students who have logged in to their classroom and who are invited to the classroom to ensure they have their correct attendance list.

• Zoom Video Conferencing meeting invitations are sent through these private Google Classrooms. If an individual does not have the link and password for a Zoom meeting, they cannot join the meeting. Also, Zoom has added additional privacy and security features to prevent unwanted guests from joining virtual meetings. Read more about what Zoom is doing to help here.

• Zoom is ensuring that customers in the education sector are compliant with the Federal Education Rights and Privacy Act (FERPA). Read the Zoom and FERPA Compliance Guide here.