What Your Pet Sitter Needs to Know

A suitable pet sitter will be assigned to your home based on availability and service type. We aim to select the sitter closest to you, provided they are available and can deliver the service you require.

Once assigned, we will share the pet sitter’s contact details with you, and your contact details with them, so that you can be in direct communication with the person caring for your pets.

Meet & Greet

Before the start of your pet-sitting period, a convenient time will be arranged for you to meet your assigned pet sitter and your pets. Meet and Greet can be for a time period of 30 - 60 minutes, as we understand that familiarising yourself with who will take care of your pets and property is of utmost importance to you. We do, however, charge R30 for every 15 minutes after 1 hour for the meet and greets - this is to protect the time of both parties. 

Within this visit the sitter has the opportunity to:

• Understand your pet’s specific needs and routine
  
  

• Get familiar with your home
  
  

• Collect any house keys or remote (if the key is not received upon the “Meet & Greet”, you are welcome to drop it off at the sitter's residence, or a travel fee will be incurred just for the pick up.)
  
  

Upon Meeting Your Pet Sitter, You May Be Asked About

Feeding, please provide information about:

• Your pet’s feeding routine
  
  

• Location of food
  
  

• Portion sizes
  
  

House Instructions: please provide information about:

• Alarm systems or security codes
  
  

• Doors or areas that may be difficult to access
  
  

• Load-shedding precautions
  
  

• WiFi access (for stay-ins)
  
  

• Kitchen, bathroom, and sleeping facilities
  
  

Stay-Ins and Sleepovers

Pet sitters bring their own meals and cater for themselves. You may leave food or snacks for the sitter at your discretion. Please lock away any personal possessions, and lock doors you do not want the sitter to have access to - this is to protect both parties.

Emergency Contact

Please provide the contact details of at least one other trusted person we can reach if we are unable to contact you during an emergency.

Veterinary Information

For your pet’s safety, please provide the name and contact details of the veterinary clinic your pet is registered with in Potchefstroom. This ensures we can respond quickly in case of illness or injury.

Additional Instructions: you may share other relevant information, such as:

• Opening for gardening or cleaning services
  
  

• Pets anxiety and safety with thunderstorm, or any other anxiety
  
  

• Medical conditions or medications
  
  

• Watering of plants
  
  

• Minimal swimming pool maintenance (if required)
  
  

• Removal of trash bins for pickup

Pet Behaviour Disclosure

Please tell us about any known behaviour issues your pet may have, such as aggression, biting, fearfulness, anxiety, or reactivity toward people or other animals. Please also let us know about any calming or relaxation strategies that work for your pet, such as routines, commands, toys, music, or supplements. This information helps us care for your pet safely and comfortably. Not sharing important behaviour details may increase the risk of injury or damage.