Peak Months

Booking & Refund Policy

• Bookings are confirmed once a 50% deposit is received.

• The remaining 50% balance is payable upon completion of the sitting.

• This structure gives clients peace of mind — you only pay half upfront, and the rest once the service has been delivered.

During holidays and long weekends, demand is very high and spaces are limited. Because cancellations close to the start date are harder to re-book, our refund rules are stricter at these times. This helps keep things fair and ensures reliable care for all pets.

December Bookings

We understand that many clients like to plan early to avoid disappointment. However, because we need to confirm our pet sitters’ schedules in advance, we cannot guarantee availability 6–8 months ahead.

• Availability for December can typically be assessed by October of that year.
  Bookings can be confirmed by November, once we are confident in our staffing and schedules.

• Clients requesting December services will be placed on a waiting list, which we review in September.

• Once we are certain of our availability, we will notify you immediately.

We appreciate your understanding and patience — this approach ensures we can provide reliable, high-quality care for all our clients and their pets.

For more detail on this you can WhatsApp us for our information pages.