POLYCHAT CONTACT SUPPORT Effective Date: March 27, 2026
If you need help with PolyChat, subscriptions, privacy questions, account-related issues, or AI response concerns, please contact us at:
Support Email: ravi.patel20102002@gmail.com
Support Topics
You can contact us for help with:
App issues or crashes
Subscription or restore purchase problems
Privacy or data deletion requests
Notification or permission problems
Questions about AI-generated responses in PolyChat
Concerns related to OpenAI-powered features
Reporting inappropriate, unsafe, or inaccurate AI outputs
OpenAI Disclosure
PolyChat uses OpenAI to power AI-generated chat and related in-app experiences. If your support request relates to AI behavior or generated responses, please mention that in your email so we can review the issue faster. We send message conversations and user names to OpenAI to generate needed replies.
What To Include in Your Email
To help us resolve your issue quickly, please include:
Your device model and iOS version
The PolyChat app version, if available
A short description of the issue
Screenshots or screen recordings, if relevant
Whether the issue involved an OpenAI-generated reply, subscription, ad, notification, or permission
Privacy Note
If you send us screenshots, chat excerpts, or attachments for support, we may use that information only to investigate, respond to, and resolve your request. PolyChat uses OpenAI for AI chat functionality, and support issues involving AI output may require review of OpenAI-related interactions you choose to share with us.
Response Times
We aim to respond as soon as reasonably possible, but response times may vary depending on request volume and issue complexity.
Legal and Privacy Requests
For privacy, deletion, or data-related requests, please clearly write one of the following in your subject line:
Privacy Request
Delete My Data
Support Request
OpenAI Response Issue