Resurser för återkoppling

Från Sargeant et. al (2018) The R2C2 Model in Residency Education: How Does It Foster Coaching and Promote Feedback Use? Academic Medicine Har vi tagit nedanstående exempel på sätt att fråga i de olika faserna.

Examples of Phrases Supervisors Use in Each Phase of the R2C2 Model

Phase 1: Relationship Building

Goal: To engage the resident and build a positive relationship.

• “How are you doing and how are you enjoying it?”

• “What do you like most about your work?”

• “Tell me what you do really well, where you would pat yourself on your back.”

• “Tell me about your feedback experiences so far on this unit.”

Phase 2: Exploring Reactions to the Feedback

Goal: To explore the resident’s reaction to their assessment report.

• “You saw the data on your evaluations; what do you think?”

• “Are there some things that struck you about this evaluation?”

• “Was there anything you didn’t understand?”

• “Was there anything in the report that surprised you?”

Phase 3: Exploring Understanding of Feedback Content

Goal: To explore the content of the report and identify gaps or areas the resident should focus on.

• “Are there specific things that you’d like to work on?”

• “What are some areas where you see you might improve?”

• “It all looks quite good, but is there something you’re interested in focusing on?”

• “I noted comments about technical skills; what did you think of those?”

Phase 4: Coaching for Performance Changes

Goal: To support the resident’s development of a plan to address the identified gap.

• “What would your goal be?”

• “What will get in the way of your being able to do it?”

• “How will you measure if you’ve made a change?”

• “What would be your timeline?”