9.1.1.1 The organization should determine:

a) what needs to be monitored and measured, including which innovation performance indicators are to be used;

b) the tools and methods for monitoring, measurement, analysis, and evaluation, needed to ensure valid results;

c) when the monitoring and measuring should be performed;

d) when the results from monitoring and measurement should be analysed and evaluated;

e) who will be responsible.

9.1.1.2 The set of innovation performance indicators, quantitative or qualitative, can include a balance of:

a) input-related indicators, e.g. number of ideas, number of innovation initiatives, value creation potential of ideas, new sources of knowledge, new insights, resources, and competence;

b) throughput-related indicators, e.g. speed of experimentation, learning and development, number or ratio of employees, managers or users involved or trained, effectiveness of collaboration and relationships, new tools and methods adopted, time to profit, time to market, engagement level, and brand awareness;

c) output-related indicators, e.g. number or ratio of ideas implemented, return on innovation investment, revenue and profit growth, market share, ease of use, speed of adoption by users, user satisfaction, rate of innovation diffusion, organizational renewal and transformation, social and sustainability benefits, cost savings, rate of learning, intellectual property, new users, and image.

Innovation performance indicators can be applied at system, portfolio, or initiative level and can be evaluated and improved, as appropriate. They can focus either on the evaluation of the elements of the innovation management system, their interactions, as well as on the results.

The organization can use comparisons with other organizations when monitoring and evaluating performance.

9.1.2.1 The organization should analyse and evaluate the innovation performance and the effectiveness and efficiency of the innovation management system.

The analysis and evaluation should consider:

a) the realization and redistribution of value, in relation to the innovation strategy and objectives, and as a result of innovation activities;

b) the elements of the innovation management system and their interactions, including portfolios, support, initiatives, and processes.

The frequency of analysis and evaluation, as well as the tools and methods used, can depend on the context of the organization, as well as on its ambition to further improve innovation performance.

9.1.2.2 The results of the analysis can be used to evaluate:

a) the level of understanding of the context;

b) the degree of leadership commitment;

c) the effectiveness of actions taken to address opportunities and risks;

d) the effectiveness of the innovation strategy;

e) the effectiveness and efficiency of innovation support and processes;

f) knowledge sharing and learnings from both successes and failures;

g) the need for improvements of the innovation management system.

The organization should retain appropriate documented information as evidence of the results.

9.2.1 The organization should conduct internal audits at planned intervals to provide information on whether the innovation management system:

a) conforms to:

1) the organization’s own requirements for its innovation management system;

2) other applicable requirements;

b) is effectively implemented and maintained.

9.2.2 The organization should:

a) plan, establish, implement, and maintain an audit program including the frequency, methods, responsibilities, planning requirements, and reporting, which should take into consideration the importance of the processes concerned and the results of previous audits;

b) define the audit objectives, criteria, and scope for each audit;

c) select auditors and conduct audits to ensure objectivity and the impartiality of the audit process;

d) ensure that the results of the audits are reported to relevant management;

e) take appropriate correction and corrective actions without undue delay;

f) undertake follow-up activities, including the verification of the actions taken and reporting of the verification results;

g) retain documented information as evidence of the implementation of the audit program and the audit results, as well as of the follow-up activities.

Top management should review the organization's innovation management system, at planned intervals, to ensure its continuing suitability, adequacy, effectiveness, and efficiency.

The management review can take place over a period of time and can partially, or fully, cover all elements of the innovation management system. The depth and frequency of such reviews can vary with the circumstances of the organization.

The management review should include consideration of:

a) the status of actions from previous management reviews;

b) changes in external and internal issues that are relevant to the innovation management system;

c) information on the performance of the innovation management system, including trends in:

1) realization and redistribution of value;

2) the extent to which innovation objectives have been achieved;

3) the performance of innovation portfolios, initiatives, and processes;

4) knowledge sharing and learning from both successes and failures;

5) deviations, nonconformities, and corrective actions;

6) monitoring, measurement, analysis, and evaluation results;

7) audit results;

d) the consistency of the innovation vision, strategy, and policy with the strategic direction of the organization;

e) the adequacy of support, including resources and competencies;

f) the adequacy of innovation performance indicators;

g) the effectiveness of actions taken to address opportunities and risks;

h) opportunities for continual improvement.

The outputs of the management review should include decisions, actions, and follow up related to:

a) opportunities for improvement;

b) any need for changes to the innovation management system, considering the organization’s readiness for change.

The organization should retain documented information as evidence of the results of management reviews.