The organization should determine and select opportunities for improvement and implement any necessary actions and changes to the innovation management system, considering performance evaluation results.
The organization should consider actions and changes to:
a) maintain or enhance strengths;
b) address weaknesses and gaps;
c) correct, prevent, or reduce deviations and nonconformities.
The organization should ensure that actions and changes are implemented in a timely, complete, and effective manner.
The organization should communicate actions and changes within the organization and to other relevant interested parties, in order to stimulate learning and improvement.
A deviation can be described as an identified gap, an undesired effect, or a difference from the expected performance, whereas a nonconformity is the non-fulfilment of a requirement.
10.2.1 When a deviation or a nonconformity occurs, the organization should:
a) react to the deviation or nonconformity and, as applicable:
1) take action to control and correct it;
2) deal with the consequences;
b) evaluate the need for action to eliminate the causes of the deviation or nonconformity, in order that it does not recur or occur elsewhere, by:
1) reviewing and analysing the deviation or nonconformity;
2) determining the root causes of the deviation or nonconformity;
3) determining if similar deviations or nonconformities exist, or could potentially occur;
c) implement any action needed;
d) review the effectiveness of any corrective action taken;
e) update opportunities and risks determined during planning, if necessary;
f) make changes to the innovation management system, if necessary.
Corrective actions should be appropriate to the effects of the deviations and nonconformities encountered.
10.2.2 The organization should retain documented information as evidence of:
a) the nature of the deviations or nonconformities and any subsequent actions taken;
b) the results of any corrective action.
The organization should continually improve the suitability, adequacy, effectiveness, and efficiency of the innovation management system.