Student Working Series Papers

This is a repertoire of PIHMS Student Working Series Papers. The papers are collaboration works done by PIHMS students and staff. Users may browse and download works of interest that might help them in their academic classes or further their topics of interest.

Papers are listed in alphabetical order. Link to download the paper are indicated. Remember to cite / reference the paper properly to acknowledge the effort the authors have put into for the paper. Plagiarism is not acceptable in academia. If you are not sure how to cite or reference the work, please look at the Referencing for academic classes page on this site.

Year 2021

A Study on the Development of the Traditional Tea Culture Tourism in China

by Yue Lie Chen and Michael G. Potroz

ResearchGate - Article

Airbnb - New Business Model in the Lodging Industry

by Minju Kim, Lan Nguyen Tran, and Michael G. Potroz

ResearchGate - Article

Employee Turnover in the Hospitality Industry

by Kelsey May, Siddharth J. Baijal, and Michael G. Potroz

ResearchGate - Article

Food Service in Fine-Dining Restaurants

by Kira Do, Jason Tai-Rawhiti, and Michael G. Potroz

ResearchGate - Article

Indoor Environment Quality (IEQ) in Hotel

by Jing Hao Li and Michael G. Potroz

ResearchGate - Article

Managing the Impacts of Hotel Customer Dissatisfaction Online

by Caitlin Coates, Adam Berman, and Michael G. Potroz

ResearchGate - Article

Managing Tourism Consumer Perceptions for Supporting Economic Recovery from Natural Disaster: A Case Study of the Great East Japan Earthquake

by Mei Abe and Michael G. Potroz

ResearchGate - Article

The Influence of Culture on Customer Satisfaction and Service Quality in the Hotel Industry

by Ji Phuong (Patricia) Thi Do, Elizabeth Fitz-Patrick, and Michael G. Potroz

ResearchGate - Article