Creates and maintains internal and external websites in collaboration with web developers.

Reviews web content, links, and design; provides necessary updates and enhancements in a timely manner.

Monitors site security; reports suspected or actual security breaches and denial of service attacks to appropriate staff.

Implements appropriate security measures such as firewalls or message encryption.

Manages internet and/or intranet infrastructure including but not limited to web, file transfer protocol (FTP), mail servers, and news.

Identifies useful site performance metrics; collects, tracks, records, compiles, analyzes, and reports site usage data.

Conducts user testing and use analysis to assess usability and effectiveness of site; recommends improvements based on analysis.

Discusses, analyzes, reviews, and resolves usability issues in conjunction with development teams.

Communicates with site visitors and users regarding site updates, anticipated and unanticipated downtime, and resolution of bugs and outages.

Drafts, documents, and implements backup, recovery, and business continuity plans.

Maintains knowledge and expertise in web design and development; participates in professional conferences, workshops, and groups.

Performs other related duties as assigned.