Support

🎯 Your Right to Delete Your Data

You have complete control over your personal information in PetGuard. Here's everything you need to know about deleting your account.

📱 How to Delete Your Account

Simple Steps:

1. Open PetGuard app

2. Go to More section (bottom right)

3. Find "Danger Zone"

4. Tap "Delete Account"

5. Follow the prompts

What Happens:

• ✅ You're signed out immediately

• ✅ 30-day countdown starts

• ✅ You get a confirmation email

• ✅ You can cancel anytime during 30 days

⏰ 30-Day Grace Period

Important:

• Your account is NOT deleted immediately

• You have 30 days to change your mind

• You can cancel the deletion anytime

• Your data stays safe and accessible

To Cancel:

1. Log back into your account

2. Go to More → Delete Account

3. Tap "Cancel Deletion"

After 30 Days:

• Account is permanently deleted

• Cannot be recovered

• Need to create new account if you return

📊 What Data Gets Deleted

Everything We Store:

• ✅ Your profile (email, settings)

• ✅ Your pets (names, breeds, health info)

• ✅ Plant scans (safety assessments)

• ✅ Reminders (vaccines, feeding)

• ✅ Saved items (favorites, notes)

• ✅ App activity (search history, feedback)

📤 Get Your Data First

Before Deleting:

Email us at info.petguardapp@gmail.com with:

• Subject: "Data Export Request"

• Your email address

We'll Send You:

• ✅ All your pet information

• ✅ Plant safety records

• ✅ Reminders and settings

• ✅ Complete data file (JSON format)

🔒 Your Data is Safe

During the 30 Days:

• ✅ Encrypted storage

• ✅ Only you can access it

• ✅ No sharing with others

• ✅ Secure servers

After Deletion:

• ✅ Permanently erased

• ✅ Cannot be recovered

• ✅ No data kept

🌍 Your Privacy Rights

We Respect:

• ✅ GDPR (European Union)

• ✅ CCPA (California)

• ✅ Your right to delete

• ✅ Your right to export data

• ✅ Your right to be informed

❓ Common Questions

Q: Can I get my account back after 30 days?

A: No, it's permanently deleted and cannot be recovered.

Q: What if I change my mind?

A: Log back in within 30 days and cancel the deletion.

Q: Is my data shared with anyone?

A: No, never shared with third parties.

Q: How do I know the deletion worked?

A: You'll get a confirmation email immediately.

Q: What if I just uninstall the app?

A: Uninstalling doesn't delete your data. You must use the delete feature.

📞 Need Help?

Contact Us:

• Email: info.petguardapp@gmail.com

• In-app: More → Submit Feedback

• Response: Within 24 hours

For:

• ✅ Deletion requests

• ✅ Data exports

• ✅ Policy questions

• ✅ Technical support

🛡️ Our Promise

We Promise To:

• ✅ Respect your privacy

• ✅ Make deletion easy

• ✅ Give you 30 days to change your mind

• ✅ Keep your data secure

• ✅ Respond quickly to questions

• ✅ Follow privacy laws

🎯 Quick Actions

Delete Account:

1. More → Danger Zone → Delete Account

2. Review and confirm

3. Wait 30 days or cancel

Cancel Deletion:

1. Log back in within 30 days

2. More → Delete Account

3. Tap Cancel

Export Data:

1. Email: info.petguardapp@gmail.com

2. Subject: "Data Export Request"

Your privacy matters to us. We make data deletion simple, safe, and transparent. 🐾